IT Support Specialist

Golden Aluminum • Permanent • Colorado, United States • 2d ago

The future. It's on you. You & Golden Aluminum. We are a continuous casting aluminum rolling mill who established operations in 1984 and located in Fort Lupton Colorado, 35 miles north of downtown Denver. We are the proud owner of a patented casting process that supplies coiled aluminum sheet to the packaging and automotive markets with a broad range of alloys, thicknesses, and coatings. We care about our environment, our people, and our community. We're honored to be selected by the Department of Energy to receive up to $22.3 million in investment supporting our Nexcast Mini Mill and other breakthrough projects which will steer the aluminum industry toward a greener, decarbonized future.

IT Support Specialist Benefits:

$27+ per hour (Dependent on Qualifications)

Eligible for quarterluy profit-sharing bonus and 401k Company Match

Medical, dental, vision, life and disability insurance with generous company contribution to your Health Savings Account

Gym membership and tuition reimbursement

IT Support Specialist Job Summary:

Provides support for users with desktops, laptops, printers and mobile devices.

Performs hardware setup, basic cable runs and routine troubleshooting

Troubleshoots and resolves technical issues, performs system maintenance and assists users with software installation, updates and configuration.

Helps users understand and effectively use technology.

Performs routine maintenance on hardware and software to ensure reliability and performance.

Monitors network and system alerts using existing tools; escalates potential security and/or system issues to senior IT staff or external partners as needed.

Documents solutions, processes and common issues to improve team efficiency and user support.

Communicates effectively with users, team members and vendors to resolve issues and coordinate improvements.

Associate's degree in Information Technology, Computer Science or related field or equivalent hands-on experience.

Position supports manufacturing facility that operates 24/7/365 and must be willing to be responsive as needed for urgent issues.

Foundational knowledge of Windows operating systems (desktop and server)

Basic understanding of networking: TCP/IP, DNS, DHCP, VPN and wireless LAN (Wi-Fi)

Familiarity with Microsoft 365 apps (Teams, Outlook, OneDrive, Sharepoint)

Ability to work independently, manage time effectively and adapt to changing priorities.

Strong logical thinking, problem-solving and research skills.

Demonstrated ability to work independently and manage time effectively

Demonstrated ability to analyze problems, identify root causes and implement effective solutions.

Excellent written and verbal communication skills with a customer focus.

Willingness to learn new technologies and processes through training, documentation and hands-on experience.

Because Golden Aluminum thrives on the power of diversity and is committed to an inclusive environment where every individual can thrive through a sense of belonging, respect, and contribution, we are committed to giving every qualified applicant and employee an equal opportunity.

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