Cisco CUCM Technician with Security Clearance

MKS2 • Permanent • Virginia, United States • $96,000 / * • 1d ago

Cisco CUCM Technician - SECRET DoD CLEARANCE Location: On-site - Arlington, VA
Conversion Salary: $96,000 hourly ($46.15/hour) equivalent during 6 month contract (switches to salary pay upon conversion at 6 months) - option to enroll in health plan at no cost, and 401K Duration: 6 month contract-to-hire Position Overview
We are seeking an experienced Cisco CUCM Technician to join our team supporting enterprise telephony operations in a mission-critical environment. This on-site role in Arlington, VA requires strong technical expertise in Cisco Unified Call Manager and related technologies, as well as the ability to work in a fast-paced, ITIL-driven setting. Qualifications Associate's degree from an accredited institution OR High School diploma plus 2 years of relevant experience Minimum of 3+ years of demonstrated experience within a Cisco Unified Call Manager environment Active CompTIA Security+CE certification at start date Active one of the following at start date: Cisco Certified Support Technician (CCST) CompTIA Network+CE In-depth knowledge of DoD and industry best practices for Cisco telephony systems Technical Expertise Cisco hardware: Cisco 8800 Series Endpoints, Catalyst C9300 switches, Cisco Business Edition 7000 servers Cisco software: Cisco Call Manager Version 15, Cisco Unity Connection, Cisco Emergency Responder Virtualization and OS: ESXi Version 7, AlmaLinux Version 8 Key Skills & Attributes Excellent verbal and written communication skills for supporting incoming customer calls and emails Strong analytical mindset with attention to detail and follow-through Ability to identify and articulate key information quickly while exercising sound judgment Experience recommending alternative solutions to meet customer needs while building trust and credibility Skilled in multitasking, time management, and customer satisfaction improvement Collaborative team player in cross-functional environments, adaptable to rapid changes

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