Customer Data and Insights Manager / Contract / Remote

Motion Recruitment • Remote (Austin, TX, United States) • $60 - $62 / hour • 1m ago

Leader in their industry, our exciting global SaaS construction platform client seeks a contract Customer Data and Insights Manager. This is a fully remote role. Strategically design, architect, and govern the VoC Data Mart, simplifying complex data integrations and future-proofing our infrastructure for corporate data strategies.

Contract Duration: 6-Months

Required Skills & Experience

Bachelor’s Degree
Demonstrated experience with relational databases and the complexities of establishing data relationships between disparate systems; SQL proficiency required
Keen eye for accuracy and detail in managing data architecture
Experience with data visualization tools, Tableau experience
Significant knowledge in ETL processes, ability to create and manage your own ETL processes
Experience with systems integrations fundamentals
Demonstrated data architecture experience in a B2B environment, preferred
Experience with DBT processes - ability and willingness to be the expert on the team
Qualtrics experience preferred, willingness and ability to learn Qualtrics required
Independent and curious in nature with a clear ability to recognize where your knowledge limitations are and when you need to seek guidance
Belief in ownership of your role and take initiative to find opportunities, develop plans that inspire others, and ensure execution through measured results
Thrive in an environment that encourages openness
Experience with Python and Databricks

What You Will Be Doing
Daily Responsibilities

Apply advanced analytical judgment and deep domain expertise to uncover nuanced, non-obvious insights from disparate datasets, transcending automated correlations to drive strategic decisions.
Drive the strategic vision and evolution of our VoC data integration framework, designing resilient, scalable infrastructure that anticipates future needs and technological shifts.
Curate and interpret Quarterly VoC reporting to tell compelling, human-centric stories, synthesizing complex data into clear narratives that reveal nuanced wins, challenges, and opportunities beyond raw data.
Partner proactively with stakeholders to deeply understand operational needs, then architect bespoke data pipelines to precisely capture critical data events and address business challenges.
Establish proactive, adaptive methodologies for data pipeline management, anticipating and strategically responding to upstream data shifts for long-term stability and integrity.
Collaborate to co-create impactful and ethically sound data visualizations, ensuring compelling stories while upholding high standards for confidentiality, ethical representation, and analytical rigor.
Champion innovative AI applications to enhance customer storytelling with profound understanding and empathy, exploring new frontiers in AI-driven insights while ensuring a human-centered CX approach.

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