Technician 2

Hays Talent Solutions • APPLICATION • Cheshire, Macclesfield, United Kingdom • £14.54 - £18.87 / * • 11h ago

About the roleAs a technician 2 to join our growing Configuration team, responsible for providing efficient IT configuration services. The ideal candidate will be competent at component level, self-sufficient, and able to manage workloads within set timelines.
Tell me more, tell me more We are seeking a customer-focused and technically skilled Tech Bar End User Support Analyst to join our dynamic IT support team at AZ Macclesfield. This role is pivotal in delivering high-quality, face-to-face technical support to end users via our Tech Bar and floor-walking services. You will be the first point of contact for IT-related issues, ensuring a seamless and professional customer experience.

Shift: Monday to Friday (37.5 hours) - 9:00 AM to 5:30 PM
Location - Middlewood Court Silk Road Business Park - Macclesfield SK10 2NA
Contract Duration - 3 months

Roles and Responsibilities:

Provide face-to-face technical support at the Tech Bar and through proactive floor-walking.
Deliver exceptional customer service, maintaining a high level of professionalism and empathy.
Troubleshoot and resolve issues related to Windows 10, Office 365, Microsoft Teams, and Outlook.
Support Lenovo desktop and laptop hardware, including setup, configuration, and maintenance.
Assist with Apple macOS and iOS support as needed.
Deploy and configure mobile devices, including using MS Intune.
Utilise enterprise tools such as Active Directory, Group Policy, SCCM, and remote-control technologies.
Support cloud storage solutions like OneDrive and Box.
Maintain awareness of client antivirus software and ensure compliance within the enterprise environment.
Update and maintain asset inventory records, contributing to effective asset management.
Use ServiceNow for incident logging, tracking, and resolution.
Collaborate with the wider IT support group to escalate and resolve complex issues.

Other stuff we're potentially looking for:

Proven experience in face-to-face customer support within an IT environment.
Strong communication skills to liaise with technical teams and end users.
Solid understanding of Microsoft Windows enterprise environments.
Expertise in desktop support, particularly Windows 10 and Office 365.
Familiarity with Active Directory, Group Policy, SCCM, and remote support tools.
Experience with Lenovo hardware and mobile device deployment.
Working knowledge of Apple macOS and iOS (desirable).
Experience with ServiceNow and similar ITSM platforms (desirable).
Understanding of cloud storage and antivirus solutions in enterprise settings.
Commitment to asset management and inventory accuracy.

What's in it for you? - Our clients love to reward their people for doing a great job.

This is a 5-day per week on-site contract.
A per hour, in-scope IR35, of £14.54 (PAYE) OR £18.87 (via a Hays-Approved Umbrella Company).

Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you!

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

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