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Medical Customer Service Assistant

Addison Group • Contract • Chicago, Illinois, United States • 2d ago

Job Title: Medical Customer Service Assistant

Location: Chicago, IL

Compensation: $20–$22/hour (depending on experience)

Benefits: This position is eligible for medical, dental, vision, 401(k), paid time off, and holiday pay.

Industry: Healthcare Administration / Patient Access

Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM (37.5-hour work week); hybrid schedule.

About Our Client:

Addison Group is seeking a Customer Service Assistant for our client, a leading healthcare organization in Chicago.

Job Description:

The Customer Service Assistant will handle registration and insurance verification processes, provide support to patients over the phone, and coordinate with internal departments to ensure efficient access to services. Candidates should have prior healthcare customer service experience and strong communication skills. EPIC experience and bilingual Spanish proficiency are preferred but not required.

Key Responsibilities:

Gather and process registration details for new and returning patients.
Verify and document insurance coverage via phone or electronic systems.
Obtain authorizations and confirm financial clearance in advance of services.
Communicate essential information to the appropriate department or care site.
Address inquiries related to available services, policies, and procedures.
Coordinate with internal teams to ensure timely and accurate service access.
Answer incoming calls for patient registrations.
Resolve eligibility alerts before the end of each shift.
Maintain accurate records and distribute relevant departmental updates.
Conduct basic research into patient or process-related complaints.
Participate in performance improvement initiatives and staff training as needed.

Qualifications:

1–2 years of healthcare customer service experience (required).
Strong phone communication skills and attention to detail.
EPIC system experience (preferred).
Bilingual in Spanish (preferred).
Positive references regarding attendance and punctuality.
Access to a working laptop and reliable internet for remote work.

Perks:

Hybrid schedule with alternating onsite/remote weeks.
Team-oriented work culture.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

IND 004-008

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