Universal Banker

Bank Star • Permanent • Missouri, United States • 1d ago

Universal Banker Universal Banker
Develops and maintains retail banking business of prospective and existing customers. In addition, provides a consistent and high quality service for all banking customers by providing a variety of service functions, including processing checking and savings deposits, withdrawals, opening new accounts and initiating installment loan applications.
Essential Duties and Responsibilities:

Provide teller support as follows:

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amount agree, and that accounts have sufficient funds. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Count and roll loose coins.
Enter all transactions into computers in order to record transactions and issue computer-generated receipts. Balance cash drawers at the end of the shift. Identify and resolve transaction mistakes when debits and credits do not balance.
Meet customer and security banking demands by issuing and controlling all negotiable items such as cashier's checks, money order, and etc.
Balances ATM and answers costumer inquiries regarding service charges, account history, on-line banking, and mobile banking all in accordance with disclosure requirements, regulations, and consumer privacy policies.

Provide platform support as follows:

Initiate potential customer interaction to obtain information and explain available financial services, such as savings and checking accounts, IRA, CDs, and rent safe deposit boxes. Open accounts and explain financial services including installment loan products.
Prepare and compile new customer application and information to open new accounts, IRAs, CDS and new installment loans.
File IRAs closed IRAs and safe deposit box rental agreements, new and closed.
Provide assistance to customers by completing forms, researching account problems, resolving complaints, and correcting records. Sign customers up for internet banking and coordinate debit card ordering.
Perform, verify, and check maintenance on accounts.

Explain product benefits, changes, restrictions, requirements, and any other relevant product information to customers. Provide a wide variety of customer service solutions including resolving complex transactions and sensitive customer relations issues.
Cross-sell and make referrals to generate new business and deepen existing client relationships, participate in client calling activities during special deposit/loan campaigns.
Take installment loan applications for personal/retail customer needs and handing off' the processing of these applications to the appropriate associate.
Participate in meetings to promote sales, product knowledge, and delivering exceptional' customer service.
Satisfactorily complete all required compliance training and comply with all regulations, policies and laws which apply and are within the scope of the position.
Maintain confidentiality of customer account information.
Interact and communicate with internal and external customer both in person and through in-bound and outbound phone calls.
Confidently educate in person and phone-based customers on how to conduct simple banking transactions via self-service technologies (ATM, Online Banking, Mobile Banking, Debit Card usage, etc.)
Learn and adapt to new information and technology platforms. Apply critical thinking and problem-solving skills to meet customer and co-worker needs.
Provide support for all aspects of daily branch operations. Proactively assist retail team in achieving branch and bank goals.
Work on special projects and other duties as required and assigned. Manage time efficiently.

Qualifications and Educational Requirements:
Requires an Associate Degree or three or more years of experience in similar position. Bachelor's degree is preferred. This position requires personal computer skills (Microsoft Office, inclusive of Word, Excel, and Outlook) and experience with database and calculators. Excellent spelling, grammar and interpersonal skills to be able to communicate in a courteous, professional, tactful and concise manner.

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