Desktop Support Engineer

Global Technology Solutions Ltd • ATS • County Antrim, Antrim, United Kingdom • 3d ago

Job Title: L1 Desktop Engineer (Contract)
Location: Belfast
Contract Duration: 6 months
Rate: £150 per day - Inside IR35, Umbrella contractors only

Job Description:
We are seeking a proactive L1 Desktop Engineer to provide technical support for end-users in a fast-paced environment. This is a 6-month contract based in Belfast, offering a daily rate of £150.

Key Responsibilities:

Provide first-line support for hardware, software, and network issues across desktops, laptops, and peripherals.
Log, track, and resolve support tickets using the IT service management system.
Troubleshoot and escalate issues to L2/L3 teams where necessary.
Assist with account setup, password resets, and access requests.
Maintain accurate documentation of incidents, resolutions, and user support procedures.
Support IT projects, including software deployments and hardware upgrades, as required.
Ensure adherence to company IT policies and procedures.

Essential Skills & Experience:

Previous experience in a desktop support or IT helpdesk role.
Strong knowledge of Windows operating systems and Microsoft Office suite.
Familiarity with basic networking concepts and troubleshooting.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
IT certifications (eg, CompTIA A+, Microsoft MTA) are a plus.

Additional Information:

Full-time, 6-month contract.
Office-based in Belfast, with occasional on-site visits as required.
Competitive daily rate of £150.

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