Technical Service Delivery Manager

ARM • TRAFFIC • Birmingham, City, United Kingdom • £700 - £750 / * • 5d ago

Technical Security Service Delivery Manager

We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our client's growing Security Operations Centre business.

This is a great opportunity for you to play a pivotal role in helping to shape our client's transformation journeys.

What to expect:

Using your background in SOC Service Delivery background and experience, you will:

Act as a bridge between the Customer and the Operational Delivery Teams
Act as a primary escalation point of contact to the customer
Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users
- Identify any business areas impacted and coordinate communications with all relevant stakeholders as per Major Incident Management process.
- Coordinate the remediation and containment activities as advised by either the DATA SOC or Incident Response Team.
- Oversee, support, and manage through to completion the investigative and remediation activities in conjunction with relevant support teams.
- Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer
Provide support and guidance to Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations.
Document and present to the customer the weekly and/or monthly service review reports.
Support Senior Service Delivery Manager in review of any service delivery processes and workflows, identifying areas for optimization and implementing best practices.
Co-ordinate the running and reporting of a risk-based vulnerabilities management including:
- Scanning systems, networks, and applications to detect potential security weaknesses.
- Prioritize vulnerabilities based on their risk level, potential impact, and the criticality of the affected assets, ensuring that high-risk vulnerabilities are addressed first.
- Work with the Customer Business Owners to ensure they fully understand the risks, and can effectively coordinate the recommended remediation
Oversee the upkeeping of the intrusion detection system (IDS) and intrusion prevention system (IPS) signatures for customer's security gateways and Firewalls.

What's important?

It starts with amazing people, challenging projects and a work environment that supports the creation of tangible solutions that make an impact. You will need to have a broad experience of security service delivery management and have evidence of experience in a number of the following fields of expertise:

Very strong experience in providing technical support and advice for a Security Operations Centre
Demonstrate in-depth knowledge of Security incident Management and Security Operations.
Excellent communication and client relationship skills to interface with clients, stakeholders, and senior leadership.
strong experience in providing Vulnerability Management Services
Demonstrable experience and knowledge in supporting and managing IDS & IPS technologies
Significant experience and ability to manage and lead in crisis situations, ensuring a swift and effective response.
Demonstrable experience in leading and coordinating diverse teams effectively.
A valid right to work in the UK.
Have held UK SC clearance or be eligible for obtaining UK SC clearance.
Excellent English writing skills for technical documents and improving processes (such as policies and reports).
Outstanding English verbal communication skills with the ability to explain things in a clear and non-technical way.
Strong attention to detail and the ability to deliver high quality work.
A relevant and recognised professional Security / Risk / Compliance certification supporting the role, such as CISSP, CICM, GCIH, etc.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

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