Technical Support Engineer

EchoStar • Permanent • Missouri, United States • $30.36 - $43.27 / * • 12h ago

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH.

Job Duties and Responsibilities

The Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus.

As a Field Service Manager you will be responsible for directing, coaching, and developing technicians to create a high-performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide free DISH programming, paid training, and incredible opportunities for advancement.

Key Responsibilities:

Supporting new employees through training and future development
Demonstrating and coaching behaviors that ensure quality customer service
Training existing Installers/Technicians on changing processes, procedures, and technologies
Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
Improving team and individual performance by working hands-on alongside the technicians
Managing fleet-related processes including vehicle maintenance and upkeep
Addressing escalated customer and/or employee issues

Skills, Experience and Requirements

Skills and Qualifications:

A strong competency in leading, developing, mentoring, and coaching
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
Ability to write reports and correspondence
Excellent presentation, facilitation, and communication skills
Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
Ability to climb a 40 Ft. ladder safely; employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds)
Willingness to work flexible hours, including 45+ hours a week, including weekends

Salary Range:
$63,150.00/Year - $90,000.00/Year

Visa sponsorship not available for this role

Salary Ranges

Compensation: $63,150.00/Year - $90,000.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Related Jobs

Cybersecurity Engineer with Security Clearance

Innova Solutions, Inc. • Permanent • Missouri, United States • $55 - $63 / * • 1d ago

Engineer

A client of Innova Solutions is immediately hiring for a Cybersecurity Engineer Position Type: Full Time (Contract) Duration: 12 months Location: St Charles, MO As a Cybersecurity Engineer, you will: • Assess organizatio...

1d ago

Apply

Engineering Support Integration Specialist with Security Clearance

Innova Solutions, Inc. • Permanent • Missouri, United States • $40 - $48 / * • 1d ago

Engineer

A client of Innova Solutions is immediately hiring for an Engineering Support Integration Specialist Position Type: Full Time (Contract) Duration: 9 months Location: Hazelwood, MO As an Engineering Support Integration Sp...

1d ago

Apply

Network Security Engineer

Motion Recruitment • St. Louis, Missouri, United States • $60 - $75 / hour • 3w ago

Engineer

A North American third-party logistics (3PL) firm is seeking to hire a Network Security Engineer to join their team in the St. Louis area. With an expansive fleet of trucking, marine, and rail transportation assets, they...

3w ago

Apply

Scientist 1

Pace Analytical Services • Permanent • Missouri, United States • 11h ago

About Us Pace Analytical Services Pace makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace offers local-level se...

11h ago

Apply

Telecommunication Technician - Entry Level

EchoStar • Permanent • Missouri, United States • $30.36 - $43.27 / * • 12h ago

Company Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and prod...

12h ago

Apply