Account Manager - Spanish & French Speaking

OpenTable • TRAFFIC • London, Not Specified, United Kingdom • 21h ago

London

London (Hybrid position, 2 days in office per week)

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

In this role, you will:

The Account Manager drives engagement, increases reservation availability and decreases churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars and other methods to convey ideas, perform training and resolve open issues.

It is our mission to look after each valuable customer, and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. Are you in the business of building and managing relationships? Are you satisfied by keeping an organized schedule and answering the needs of others? Then you will love this role and the OpenTable culture!

Key Responsibilities

You will lead the overall management of our most valuable business segmentation of customers
You will resolve customer cases and tasks daily
You will share data with restaurants to change behavior and drive adoption
You will enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability
Respond to restaurant partner concerns from our Customer Support and field teams
Perform presentations and training remotely to restaurant customers
You will encourage customers to think differently about their business in ways that will help both parties achieve success
You will consistently meet and exceed regular team and individual goals
You will contribute to an overall reduction in customer churnReduce churn

Please apply if:

You are a Bilingual speaker at business proficiency - Both Spanish and French is highly desired
Proven record of consultative selling and/or account management
Deep knowledge of restaurant operations
Self-motivated with tried ability to perform well under pressure and against bold goals and deadlines
Skilled at presenting new points of view to customers that reframe and challenge the way they view their business
Aptitude for capturing and using data to advise and persuade others to make business decisions
Excellent communication, listening, influencing and training skills
High-reaching, tenacious and results driven
Validated ability to work across many departments to take on problems and achieve results.
Excellent organization, documentation and time management skills
Shown success working in an unstructured and entrepreneurial environment
Experience using Salesforce of equivalent CRM solution is a plus
Bachelors degree and/or equivalentUniversity degree preferred
Private health and dental insurance
Income protection and life assurance
Pension plan contributions
Paid parental leave
Employee Assistance Program (includes 24/7 GP & free legal advice)
Paid time off on your birthday
Work from (almost) anywhere for up to 20 days per year
Company-wide week off each year for everyone to recharge
Free lunch 2 days per week
Discounted gym membership
Bike2Work
Season ticket loan
Social events and Thursday happy hours
Company-paid therapy sessions
Subscription to Headspace
Career development: development funding, leadership programs, access to learning resources
Employee Resource Groups and initiatives supporting inclusion and belonging

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We're committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve-and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations.

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KAYAK Software Corporation, OpenTable, Inc., their respective subsidiaries and Momondo A/S (together, 'KAYAK and OpenTable", "our/we/us", or "Company") will process your personal data in accordance with applicable data protection laws for the purposes described in our privacy notice (KAYAK (Germany) /OpenTable (Germany) andKAYAK (All Other Locations) /OpenTable (All Other Locations) ). As part of the application process KAYAK and/or OpenTable may share your personal data across our group of companies, subject to our privacy notice and applicable laws. In order to consider you for new positions, KAYAK and/or OpenTable may keep your personal data for 6 months (within the EU) and 2 years (in all other regions), unless otherwise required by applicable law.

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