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Claims Handler

Time Recruitment Solutions Ltd • TRAFFIC • Warrington, Woolston, United Kingdom • £26,000 - £30,000 / * • 1d ago

Recoveries Handler

Location: Warrington

Hours: 37.5 per week Monday to Friday 7.5 hours per day + 30-minute lunch

Annual Leave: 22 days + bank holidays

Job Type: Full-time On-site

Salary: £26,000 plus bonus

Time Recruitment is proud to be recruiting on behalf of a well-established organisation based in Warrington. With over 25 years of industry experience, this company delivers high-quality, round-the-clock services to a diverse client base, including insurance providers, fleet managers, motor manufacturers, and corporate clients.

Situated within walking distance of Warrington Bank Quay and Warrington Central stations, and with excellent access to the M62, M56 and M6, the office is ideally located for commuters.

Benefits Package

Discounted gym membership
Free eye tests
Flu jab vouchers
Company pension scheme
Computing scheme
Cycle-to-work scheme
Life assurance
Staff referral programme
Complimentary tea, coffee and fruit
Regular fundraising and social events, including an annual Summer Party
Company events
Referral programme

Role Overview

As a Recoveries Handler, you'll play a key role in managing post-accident processes and financial recoveries. This is a fast-paced, target-driven role requiring strong negotiation and communication skills.

Key Responsibilities:

Issuing new payment packs
Negotiating hire charges and repair costs with third-party insurers and solicitors
Handling inbound calls regarding ongoing hire and payment packs
Settling recovery/storage, credit repairs and uninsured losses
Reviewing liability (including chasing witnesses, ARF, CCTV etc.)
Managing team mailbox correspondence (emails and post)
Chasing VAT payments from clients
Addressing fines and damage to hire vehicles
Working towards monthly team targets

Person Specification

We're looking for someone with a proactive mindset and a strong grasp of credit hire processes.

Essential Skills & Experience:

Knowledge of Credit Hire and GTA ABI
Experience using Proclaim case management system
Proficiency in MS Office, particularly Excel and Word
Excellent written and verbal communication
Strong organisational and time management skills
High attention to detail and accuracy
Ability to work under pressure and meet deadlines
Capable of working both independently and as part of a team
Professional attitude and strong work ethic
Target-driven approach

Ready to take the next step in your career? Apply today through Time Recruitment and join a team that values growth, development and employee wellbeing.

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