Senior Tech Support Specialist - La Crosse, WI

Optum • Permanent • Wisconsin, United States • 12h ago

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Tech Support Specialist provides technical support to Optum Serve internal and external customers. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution.

Primary Responsibilities:

Receive, troubleshoot, and respond to Help Desk requests via phone calls or chats in a 24/7 environment
Set up and maintain hardware and software, including computers, printers, copiers, faxes, scanners, and projectors
Educate end-users on how to resolve various hardware and software problems
Assist staff with installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software, complying with given standards and guidelines
Monitor stock levels of hardware and submit request for equipment when needed
Front Desk duties to include helping walk ins, recording receipts of computer equipment
Provide on-site technical support for video conference software and hardware
Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
Maintain a working inventory of most used items for desktop support. Inventory and request items as needed to maintain effective amounts
Monitors telephone calls from users having problems using computer software and hardware or inquiring how to use specific software or hardware
Maintain Incident / Request logs and records
Make preliminary identification of problems encountered by network users to determine if they are due to equipment, network, or application errors. Escalate to appropriate personnel as needed to achieve resolution

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED (or higher)
2+ years of experience working in an IT field
6+ months of experience with Microsoft Office products to assist end users with technical assistance for hardware and software
Ability to obtain favorable adjudication following the submission of Defense Health Agency eQuip Form SF86
Ability and willingness to work 1st or 2nd shift hours or overnight
Ability to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top-Secret security clearance
United States citizenship is required for this position

Preferred Qualifications:

Associate's Degree with 6+ months of experience in a desktop support environment is preferred

The salary range for this role is $23.70 to $46.35 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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