Debt Recovery-Financial Services -Immediate Start!

Signet Resources • TRAFFIC • Berkshire, Bracknell, United Kingdom • £17.12 / * • 3w ago

The Collections and Recoveries Coordinator role is a customer service role in a busy financial services call centre, that requires sensitivity, tact and empathy as it is dealing with customers who may find themselves in sensitive situations financially and emotionally.

The team works with customers who may be struggling to maintain their financial agreements, or need alternative arrangements established. Finding the balance between the needs of the business and supporting loyal customers is a key aspect of this role therefore.

This is an initial 6-month contract, with the potential to extend or become permanent.

Main Responsibilities:

Pre-Arrears Agreement Handling, speaking with customers who potentially will not be able to afford future repayments.
Early arrears Agreement Handling, helping customers who have just entered into arrears and trying to negotiate repayment plans in order to get the agreement back up to date.
Liaising with Customer Service Representatives, providing account information and updating customer agreements accordingly.
Vehicle Repossessions, dealing with both the third party agents and also customers during the process of the actual repossession.
Compassionate Handling of Deceased Agreements. Speaking with all parties involved in this process including the next of kin or family members and executors of the estate and solicitors.
Identifying & referring any agreements that may potentially involve Fraud.
Referring agreements for potential Pre-Litigation Action.
Shortfall liability, discussing outstanding liabilities with customers following the end of contract on the agreements.

Regulatory Administration

Action Consumer Credit Act (CCA 1974) correspondence in line with processes and company requirements.
Assist Management in the production and maintenance of FCA complaint and TCF work policies and procedures, with a focus on financial difficulties and vulnerability.
Understand and apply FCA CONC rules with dealing with each customer agreement.

Other Duties

Assist in any projects, system upgrades, etc. when required.
Proactively seek to improve processes and procedures within department.

Excellent working environment with hybrid working model -3 days a week in the office! The role is inside IR35 and the hourly rate is £17.12ph (£30k annual salary equivalent).

Related Jobs

PMO - Risks & Opportunities Manager

Yolk Recruitment Ltd • TRAFFIC • Hampshire, Farnborough, United Kingdom • 8h ago

PMO - Inside IR35 - Up to £32.54 per hour - BPSS or willing to undergo - Farnborough, ONSITE - 12 Months - SINGLE STAGE INTERVIEW Yolk Recruitment are recruiting for a PMO to join their Risks & Opportunities team ove...

8h ago

Apply

IT Architect

Yolk Recruitment Ltd • TRAFFIC • Hampshire, Farnborough, United Kingdom • 8h ago

Architect

IT Architect - Inside IR35 - Up to £640 per day - Farnborough - BPSS (leading to SC) - 6 Months - ONSITE - TWO STAGE INTERVIEW Yolk Recruitment are recrutiing for an IT Architect to work a 6 month deal with our client wi...

8h ago

Apply

Multi Engine Turbine (MET) B350 First Officer

2Excel Geo • TRAFFIC • Hampshire, Aldershot, United Kingdom • 1d ago

Multi Engine Turbine (MET) B350 First Officer FT Permanent (Days and Nights) Humberside/Prestwick 2Excel Aviation Ltd is an industry leader in specialised and innovative solutions for aviation's most complex challenges....

1d ago

Apply

Legal Director M&A

Talent Forte • TRAFFIC • Berkshire, Slough, United Kingdom • £650 - £672 / * • 1d ago

Legal Director - Group M&A Location: Hybrid - 3 days in Slough office, 2 from home Rate: Up to 672/day PAYE (agency payroll only) Duration: Day rate contract to Dec 2026 An exceptional interim opportunity for a senio...

1d ago

Apply

Corporate Legal Director

Talent Forte • TRAFFIC • Berkshire, Slough, United Kingdom • £650 - £672 / * • 1d ago

Corporate Legal Director - Special Projects (FTC to Dec 2026) Location: Slough (Hybrid: 3 days office / 2 days WFH) Rate: Up to £672 per day PAYE (via agency payroll only) FTSE 20 Global Consumer Goods Company Duration:...

1d ago

Apply

Regulatory Affairs Consultant

CK Group • TRAFFIC • Buckinghamshire, High Wycombe, United Kingdom • 1d ago

Group are recruiting for a Regulatory Affairs Consultant, to join a company in the Pharmaceutical industry, at their site based in High Wycombe, on a contract basis initially for 6 months. Salary: £59.18 per hour PAYE or...

1d ago

Apply

Management Accountant

Hays • ATS • Surrey, Guildford, United Kingdom • £20 - £26 / * • 1d ago

Temporary management accountant job for 3 months based in Guildford paying up to £26 per hour Your new company You will be working for a progressive organisation covering some sickness leave Your new role You will be cov...

1d ago

Apply

SIEM Engineer

Experis - ManpowerGroup • TRAFFIC • Berkshire, Wokingham, United Kingdom • 2d ago

Engineer

Role Title: SIEM Engineer Duration: contract to run until 26/12/2025 Location: Wokingham, Hybrid 2 days onsite Rate: £460 p/d Via Umbrella inside IR35 Clearance required: Active SC is essential Role purpose / summary SIE...

2d ago

Apply

Infrastructure Support Engineer

Onyx-Conseil • TRAFFIC • Berkshire, Wokingham, United Kingdom • 3d ago

Engineer

SC Cleared Infrastructure Support Engineer 10 Month contract initially Based: 50/50 Hybrid - Wokingham Rate: £225 - £270 p/d (via Umbrella company) We have a great opportunity with a world-leading organisation where you...

3d ago

Apply

IT Project Manager

WesTrac • TRAFFIC • Surrey, Guildford, United Kingdom • 5d ago

Project Manager

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Reporting into the General Manager - Information Technology, the IT Project Manager will join our Information Technology team on a...

5d ago

Apply