Regional Software Support Delivery Manager

Michael Page Technology • TRAFFIC • West Midlands, Not Specified, United Kingdom • 1w ago

The Regional Software Support Delivery Manager will oversee the delivery of software support services, ensuring high-quality outcomes and customer satisfaction. This role is pivotal in managing regional operations within the technology and telecoms industry.

Client Details

The employer is a medium-sized organisation operating within the technology and telecoms sector. They are committed to providing innovative solutions and growing a strong reputation and driving a successful team within the West Midlands area.

Description

Manage and coordinate and build regional software support teams to meet service delivery targets.
Lead, Motivate and drive the team with strong leadership and motivation.
Deliver high level customer service strategy to its B2B Client base.
Ensure consistent, high-quality support for customers across all software platforms.
Develop and implement strategies to improve operational efficiency.
Collaborate with internal departments to align support services with business objectives.
Monitor and report on performance metrics, identifying areas for improvement.
Oversee resource allocation to ensure optimal service delivery.
Act as a point of escalation for complex customer issues.

Profile

A successful Regional Software Support Delivery Manager should have:

Proven experience in managing software support operations including customer related fields.
Strong knowledge of the technology and telecoms industry.
Exceptional leadership and team coordination skills.
Exceptional customer service experience
Ability to analyse performance data and implement improvements.
Excellent communication and problem-solving abilities.
Familiarity with software support tools and systems.
A results-driven approach to achieving service excellence.
Excellent leadership skills
Hands on Manager that will drive the business by example

Job Offer

Competitive daily rate- inside IR35 (DOE)
Long term contract (12 -24 months)
Hands on Leadership role
Hybrid Opportunity

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