Application Support Lead

SR2 • TRAFFIC • London, Not Specified, United Kingdom • £400 - £425 / * • 4d ago

Application Support Lead CIMS Application Support Service Performance Process Optimisation Best PracticeSR2 is supporting a consultancy client who are seeking an Application Support Lead to take ownership of support, performance, and service improvement for a business-critical system (CIMS). This role will focus on ensuring stable, reliable operations while driving continuous improvement in support processes, communication, and service performance. You'll work closely with users, technical teams, and stakeholders to implement best practice support processes and deliver a transparent, effective application support function.Key Responsibilities:

Assess, monitor, and improve delivery performance of the CIMS product
Review and optimise the application support process, ensuring faster ticket resolution and improved user communications
Define and establish a stable maintenance schedule for the system
Align support processes to industry best practice for application management
Implement monitoring and feedback mechanisms to continually measure and improve service performance

Skills/Experience:

Strong experience in application support leadership or service delivery roles
Proven track record of process improvement and driving measurable performance gains
Familiar with incident management, problem management, and ITIL best practice
Skilled at stakeholder communication and managing user expectations
Experience setting up monitoring, reporting, and metrics for support performance
Proactive, delivery-focused, and able to work independently to embed improvements

The Details:

6 months initially
Outside IR35
£400-£425 per day
Remote based

Please apply with a copy of your CV and Emma from SR2 will contact potential candidates regarding next steps.

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