Data Analyst - Customer Retention | London, UK

Morgan McKinley • London, England, GB • 1d ago

Data Analyst - Customer Retention

Our client is looking for a Data Analyst to support customer retention across EMEA. This role will play a key part in understanding and improving customer experience, from product onboarding to lifecycle communications.

You'll help them answer the big question - are they working?

What you'll be doing:
• Partnering cross-functionally to design, roll out, and measure new customer experiences • Leading A/B tests to measure and optimise customer retention strategies • Defining KPIs and providing insights into what 'success' really looks like • Building dashboards to make insights actionable What we're looking for:
• Strong analytical mindset; not just dashboards but the ability to break down problems logically • A/B testing expertise • Advanced SQL skills (moderate queries, aggregations, data manipulation) • Ability to define, measure and communicate insights clearly If you're a data-driven problem solver who thrives on turning metrics into meaningful actions, we'd love to hear from you!

Please note: This will be an initial 12 month contract, paid on a daily rate inside IR35 and hybrid working in central London.

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