Jobs Search

Field Services Team Leader

People Source Consulting Ltd • APPLICATION • Somerset, Bristol, United Kingdom • £30 - £35 / * • 5d ago

Field Services Team Leader

Location: Bristol (on-site with travel across the West region as required)

Contract: Fixed-term, 6 months (likely extension)

Customer: Large Public Sector organisation

Security: SC Clearance essential (current/active)

The opportunity

Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders.

What you'll do

Lead & coach a team of 5-7 engineers to deliver a contractually compliant, customer-focused service.
Run daily stand-ups to surface risks/issues early and manage them through to resolution.
Partner with service managers & customer stakeholders to keep operations smooth and transparent.
Use data & reporting (KPIs/SLAs, trends, performance indicators) to drive continuous improvement.
Forecast resources & skills using demand data and key relationships; align with the Technical Resource Group (TRG) to keep capability fit for purpose.
Collaborate across delivery with the service delivery lead, peer team leaders, and internal ops teams.
Own escalations & complaints, coordinating the right teams and seeing issues through to closure.
Evolve processes-propose and support changes that improve service quality and user experience.
Ensure policy adherence to both customer and provider standards, processes, and procedures.
Communicate with clarity-maintain high team engagement and alignment with objectives.
Conduct regular 1:1s and attend management meetings to track performance and unblock delivery.

How success will be measured

SLA performance and right-first-time outcomes
Team utilisation and productivity
User satisfaction (CSAT/NPS) and complaint reduction
Team engagement & morale
Vendor warranty credits achieved for device repairs

Key relationships

Operational Delivery Managers
Service Team Leaders (peer group)
Technical Resource Group (TRG)
Customer stakeholders and end users

What you'll bring

Proven leadership of on-site/field/end-user IT services teams with measurable KPI/SLA delivery.
Strong service management mindset and organisational skills; calm under pressure.
Solid understanding of end-user IT services and support operations.
Excellent customer service and stakeholder management skills.
Familiarity with service management processes & tooling (training provided where needed).
Working knowledge of Windows and Microsoft 365/Office.
ITIL knowledge or accreditation (preferred).
Active SC Clearance (essential).

How to apply: Send your CV and brief summary of relevant leadership, SLA achievements, and clearance status to (see below) Shortlisted candidates will be contacted quickly.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

Related Jobs

Technical Software Documentation Officer

Certain Advantage • APPLICATION • Remote (Somerset, Bristol, United Kingdom) • £65 / * • 19h ago

Fully Remote

World Class Defence Organisation based in Bristol is currently looking to recruit a Technical Software Documentation Officer subcontractor on an initial 12-month contract. The department are not looking for a Software En...

19h ago

Apply

Data Analyst Trainee

ITOL Recruit • TRAFFIC • Somerset, Bristol, United Kingdom • £30,000 - £50,000 / * • 20h ago

Data

Are you looking to benefit from a new career in Data Analysis? If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding f...

20h ago

Apply

Technical Software Documentation Officer

Morson International (IT) • APPLICATION • Somerset, Bristol, United Kingdom • £60 - £65 / * • 21h ago

Technical Software Documentation Officer 6 month contract initially Up to £65 per hour, inside IR35 (umbrella), 37 hours per week Bristol - fully onsite Please note active SC clearance is required and there are _UK eyes...

21h ago

Apply

Manufacturing Engineer

GCS • APPLICATION • Somerset, Bristol, United Kingdom • £39 - £49 / * • 1d ago

Engineer

Manufacturing Engineers - Aerospace Industry A globally leading Aerospace company is seeking several Manufacturing Engineers to join their team on a long-term contract basis . This is an exciting chance to work on world-...

1d ago

Apply

C++ Software Engineer

Certain Advantage • APPLICATION • Somerset, Bristol, United Kingdom • £65 / * • 1d ago

Engineer

World Class Defence Organisation based in Bristol is currently looking to recruit 3x C++ Software Engineer subcontractors on an initial 12 month contract, with very likely extension. The role will be onsite 4 days per we...

1d ago

Apply

Service Readiness Analyst

Alexander Mann Solutions - Public Sector Resourcing • ATS • Remote (Somerset, Bristol, United Kingdom) • 1d ago

Fully Remote

On behalf of the MOD, we are looking for a Service Readiness Analyst (Inside IR35) for a 6 month contract based Remote with occasional need to attend the office based in Bristol as and when required. This is an exciting...

1d ago

Apply

Solutions Developer (SITS Higher Education) - Contract

IO Associates • TRAFFIC • Remote (Somerset, Bristol, United Kingdom) • £400 - £500 / * • 2d ago

Fully Remote

Contract Opportunity - Solutions Developer (SITS Higher Education) I'm recruiting for a Solutions Developer with strong SITS expertise on a part-time contract: ? 8-month contract ? 2 days per week ? Fully remote ? Compet...

2d ago

Apply

APEX Developer/SQL/Javascript/Various locations

Endeavour Recruitment • APPLICATION • Somerset, Bristol, United Kingdom • £550 / * • 3d ago

Developer

Endeavour Recruitment is recruiting for an APEX Developer with active SC Clearance to join a leading client. Hybrid role, two days a week on site in Plymouth, Bristol or Leicester Rate: £550.00 per day (Inside IR35) Duti...

3d ago

Apply

Collections Advisor

Huntswood • TRAFFIC • Somerset, Bristol, United Kingdom • £250 / * • 3d ago

We're looking for experienced Customer Collections Advisers to join our client's Secured Lending Collections team. You'll primarily handle inbound calls, supporting customers facing financial difficulties, including thos...

3d ago

Apply

Medical Underwriter

Sanderson Recruitment Plc • APPLICATION • Somerset, Bristol, United Kingdom • £200 - £300 / * • 4d ago

Medical Underwriter £200-300 p/d (via umbrella) 6 month initial contract (potential for temp-to-perm) South West & Midlands (flexible hybrid working) Sanderson are currently partnered with a leading insurance provide...

4d ago

Apply