First Line Support

Hays Specialist Recruitment • APPLICATION • South Glamorgan, Cardiff, United Kingdom • 1d ago

First Line Support - Paying up to £21 per hour, inside IR35, Based in South Wales (Fully Onsite) - Start ASAP

Your new company

You'll be working with a leading organisation based in South Wales.

Your new role

We are seeking a proactive and customer-focused individual to join our IT team as a First Line Support Technician. In this role, you will be the first point of contact for technical support, assisting staff and representatives with IT-related issues and service requests.

What you'll need to succeed

Strong communication and interpersonal skills, with the ability to explain technical issues clearly.
Basic understanding of IT systems, including Windows OS, Microsoft Office, and common business applications.
Familiarity with service desk or ticketing systems (eg, ServiceNow, Freshdesk, or similar).
Ability to diagnose and resolve basic hardware and software issues.
Good organisational skills and attention to detail when logging and managing support tickets.
A customer-first mindset with a calm and patient approach to problem-solving.
Willingness to learn and adapt in a fast-paced IT environment.

What you'll get in return

You'll get the opportunity to work with a leading organisation based in South Wales.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

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