Help Center and Policy Writer

The Planet Group • San Francisco, CA, US • 5d ago

Help Center and Policy Writer

Location: Remote
Duration: ~4 Months, potential to extend
Pay: ~$43/hr, DOE

The Planet Groupis looking for a Help Center and Policy Writerto join our well-known lifestyle brand technology client on a 4-month contract. This is a full-time, 40 hour per week role working a remote schedule and has the potential to extend beyond 4 months.

As aHelp Center and Policy Writer,

Help Center and Policy Writer Responsibilities

Help craft, edit, and maintain high-quality, user-focused help content and policy pages for the global audience
Transform complex topics, product features, and regulatory guidelines into accessible, brand-aligned articles and updates
Collaborate with cross-functional partners, including Product, Marketing, Policy, Legal, Localization, and Support, to ensure all content is accurate, user-friendly, and meets compliance and brand standards
Write, edit, and proofread help content that’s easy to understand and matches the client's voice and writing standards
Juggle multiple projects and be responsible for publishing, editing, and maintaining content on the Help Centerand Policy site
Perform content audits, publish content using the content management tool, identify any publishing issues, and perform necessary troubleshooting
Learn about product and policy updates and explain them according to brand, writing, and regulatory standards
Follow formatting, publishing, and translation processes and best practices
Ensure that content is reviewed and approved, published on time, and translated for a global audience

Help Center and Policy Writer Qualifications

Experience creating, publishing, and updating help content for a help center, knowledge base, or chatbot
Technical writing experience and the ability to turn complex product, policy, trust and safety, or other technical details into clear, approachable help articles
Experience working with internal or external partners (for example, support, policy, project management, engineering, localization team members) to deliver projects on-time
Ability to identify, prioritize and resolve issues quickly and follow through on assignments with minimal supervision
Strong work ethic, exceptional judgment and impeccable integrity
Ability to focus on specific project details while also considering how individual updates and topics fit into the big picture of safety, support, and voice and tone
Curiosity, eagerness to learn, and ability to interpret and grasp complex technical concepts

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