IT Help Desk Specialist

A-Line Staffing Solutions • Permanent • Kentucky, United States • $2,000 / * • 3d ago

Title: IT Help Desk Pay Rate: $20.00/hr Location: Louisville, KY (Hybrid) Note: This is a W2 contract position - C2C & 3rd party candidates WILL NOT be considered The IT Help Desk Specialist is responsible for providing first level support and troubleshooting. Our support includes, but is not limited to, in restaurant hardware and software, reporting, HR technologies, customer payment systems, networking, and operational (how-to) issues that teams may face on a daily basis. Position Responsibilities: Analyze and resolve hardware, software, and operational issues within Service Level Agreements Maintain a basic understanding of operational procedures Log all incidents into an Incident Management System with clear, concise language Work in an efficient/fast-paced environment to meet or exceed team and individual service targets Achieve an on target or above rating on quality, service, and productivity metrics Follow proper escalation path when necessary to resolve issues Provide stellar customer service to our customers, treating every call with respect and positive energy Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues Participate in all individual and group training initiatives Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs Position Qualifications: A minimum of 1 year of IT Help Desk/Call Center Support experience Good understanding of computer concepts (PC fundamentals, troubleshooting procedures, Operating Systems) Ability to type 40 words per minute Good organizational, oral/written communication, and problem solving skills Bilingual Spanish speaking fluency preferred Basic understanding of restaurant operations preferred A minimum of a High School Diploma or GED Required; Bachelor's Degree in Information Technology and/or relevant industry certifications preferred Note: This is a W2 contract position - C2C & 3rd party candidates WILL NOT be considered

Related Jobs

Remote Finance Director - AI Trainer

Data Annotation • Permanent • Kentucky, United States • 22h ago

We are looking for a finance professional to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model. In this ro...

22h ago

Apply

Remote Senior Financial Analyst - AI Trainer

Data Annotation • Permanent • Kentucky, United States • 23h ago

23h ago

Apply

Remote Finance Director - AI Trainer

Data Annotation • Permanent • Kentucky, United States • 1d ago

1d ago

Apply

CNC Machine Operator 3 - 2nd Shift

Parker Hannifin • Permanent • Kentucky, United States • 1d ago

Position Summary At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient, and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support...

1d ago

Apply

Remote Senior Financial Analyst - AI Trainer

Data Annotation • Permanent • Kentucky, United States • 1d ago

1d ago

Apply

Associate Financial Advisor

Edward Jones • Permanent • Kentucky, United States • $29.71 - $31.54 / * • 2d ago

Client advocate. Skilled communicator. Problem solver. Does that describe you? If so, we need you on our team. At Edward Jones, we're all about making a difference. In the lives of our clients - and our people. Our licen...

2d ago

Apply

Manufacturing Test Engineer - Hardware

JABIL CIRCUIT, INC • Permanent • Remote (Kentucky, United States) • 2d ago

Fully Remote

SUMMARY The Manufacturing Test Engineer plays a critical role in performing hands-on debugging, validation, and system-level failure analysis of next-generation server and rack systems within a high-mix, high-ambiguity m...

2d ago

Apply

Computer Repair Technician

JABIL CIRCUIT, INC • Permanent • Kentucky, United States • 2d ago

JOB SUMMARY $500 Sign On Bonus Relocation Assistance Eligibility (up to $5,000) Shifts: Multiple openings on all shift, night shift receive differential. Shift 401 / Shift A Sun - Tue / Sun - Wed AM - 6am - 6pm Shift 402...

2d ago

Apply