Senior Technical Support Engineer (Fluids)

Ansys • Permanent • Massachusetts, United States • 22h ago

Requisition #: 17100

Ansys is now a part of Synopsys. Synopsys, Inc. (Nasdaq: SNPS) accelerates technology innovation from silicon to systems. Catalyzing the era of pervasive intelligence, we deliver design solutions, from electronic design automation to silicon IP, to system design and multiphysics simulation and analysis. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow. Learn more at .

Summary / Role Purpose

Join the Ansys Customer Excellence team to assist our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys' business. You will use advanced-level engineering knowledge along with Ansys AI-based platforms to make our customers successful. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your pervasive simulation knowledge, experience, and impact on the success of our customers and Ansys.

This position does not qualify for immigration sponsorship.

Key Duties and Responsibilities

Deploy and exploit all available resources, including Ansys AI-based platforms to complement your engineering expertise and knowledge of simulation to assist customers in solving their engineering problems and enabling their usage of Ansys Fluids Products.
Ensure high Customer Satisfaction and Customer Success that enable customers' usage/deployment/adoption of Ansys software
Develop and strengthen long-term relationships with customers.
Share your extensive knowledge and experience by creating & updating content to ensure the most relevant help and information is available for customers and internal colleagues.
Lead and initiate team projects (e.g. content creation, process deployment, etc.).
Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements.
Evaluate the Ansys AI-based support platforms' effectiveness by analyzing the AI-based responses to answer customers' questions, specifically on the accuracy/relevance and subsequent corresponding human corrections.
Be enthusiastic about learning and promoting how an LLM and other AI-based technologies can assist engineers' abilities to help Ansys customers.
Develop subject matter expertise and specialization on Ansys simulation products and applications
Learn and gain expertise in new technical areas as and when required for the team & personal development
On an as-needed basis provide expertise-level support to other business functions including Sales and Marketing.
Participate in other strategic team and company initiatives, as needed

Minimum Education/Certification Requirements and Experience

Required Education and degree type: BS or MS or PhD in Mechanical/Chemical/Aerospace or related field
Required minimum years of professional experience in an engineering software environment: BS+5, MS+3, or PhD+0
Demonstrated use of Ansys Fluids software or knowledge of other commercial CAE software packages
Expert-level knowledge of Fluid dynamics, Heat transfer, Numerical Methods and Thermodynamics
Demonstrated problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems
Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
Engaging personality, engineering curiosity and willingness for continuous learning
Strong organizational and time management skills, possesses a sense of urgency
Ability to work independently, as well as with others in a diverse team environment
Projects a professional image and demonstrates business acumen, driven to succeed
Qualified to handle ITAR/Export Controlled models

Preferred Qualifications and Skills

Preferred education and years of professional experience in an engineering software environment: BS+8, MS+6, or PhD+3
5 years of experience in customer-facing roles associated with using engineering simulation software, where the ability to identify customer requirements, effectively communicate solutions, and deliver results have been demonstrated
Experience with Ansys tools, such as Ansys Fluent, Ansys CFX, and Ansys SpaceClaim, is preferred.
Ability to travel domestically up to 10% of the time

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

At Ansys, part of Synopsys, we want talented people of every background to feel valued and supported to do their best work. We consider all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.

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