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Desktop Support Engineer

CBSbutler Holdings Limited trading as CBSbutler • TRAFFIC • Somerset, Yeovil, United Kingdom • £250 - £300 / * • 1d ago

Desktop Engineer

+4 months +

+SC cleared role

+Inside IR35

+ 250 - 300 a day

+on site in Yeovil

Skills:

+2nd line support experience

+Previous PC Build or Deskside experience with Windows 11

+SC clearance

Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service.

Primary role requirements:

Responsible for maintaining and promoting highest level of service to the client.
Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
Provide 1st and 2nd Line support for Incidents and Catalog requests
Desktop / Laptop / VDI - build, configuration, and deployment to end users
PABX administration and support.
Supporting Win11 issues, Hardware, Testing capability
Assist with software installation / deployment
Software and hardware troubleshooting
Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require
Smartphone support (InTune)
Local network cable patching
Assisting with customer projects on ad-hoc basis
Create and update procedural documentation

Skills and experience required:

We are looking for a self-motivated team player with good technical and interpersonal skills.
You will be able to multi-task and enjoy working under pressure with tight deliverables.
You will take pride in the quality of your work and enjoy being part of a highly motivated team being able to learn new technology and skills.
Previous PC Build or Deskside experience with Windows 11
MS Excel experience
Awareness of GDPR guidelines on personal data handling.
You will need to have an eye for accuracy and be able to follow required governance processes.

If you'd like to discuss this Destop Engineer role in more detail, please send your updated CV to (url removed) and I will get in touch.

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