Field Engineer

Bechtle UK • TRAFFIC • Northamptonshire, Northampton, United Kingdom • £40,000 - £45,000 / * • 2w ago

As a Field Engineer, you will be responsible for assisting in Field Team Leader in overall operation & support for our customers. This will be including support our customers with requests and incidents remotely and on site. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, 1st line, 2nd line & 3rd line teams during day-to-day operation.

Job Role Responsibilities

Provide 1st - 3rd line technical support for all customers
Ensure customer incidents are resolved as quickly as possible (on and off-site)
Take responsibility and exceed department Service Level Agreements
Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained
Provide technical guidance to the helpdesk team and field engineers
Create and maintain strong relationships with other business units
Ensure that customer and Bechtle equipment/goods are installed to appropriate standards and industry best practice
Provide occasional support of managed services operations, including involvement of weekend tasks
Provide assistance to service team for technical design, implementation and support of customer incidents and projects
Undertake customer audits and create appropriate documentation
Create and maintain suitable customer infrastructure / service documentation
Assist with the planning of internal and customer project work
Accountable for the change control process and the upkeep of digital records
Ensure that each service incident or installation is tested as per the client's sign off process and that this information is stored correctly
Assist in the training and development of service helpdesk staff and field engineers
Work under own initiatives as part of the service team to ensure high quality support to clients
Undertake tasks identified by service helpdesk, service team leader or technical manager
Undertake any other duties as required, which are deemed necessary to satisfy the needs of Bechtle
Ensure incident information is recorded accurately and in a timely manner
Ensure job sheets are accurate and completed daily
Keep appraised of new and emerging technologies
Seek and highlight additional opportunities whilst reviewing customers infrastructures
Suggest improvements for the on-going development of the service department

Job Requirements

Self-motivated with a positive attitude
Excellent communication and organisational skills and a team-oriented mindset
Ability to work in a dynamic environment where hard work and fun are the key ingredients
Ability to work as part of a team and display teamwork.
Can work on own intuitive
Good written skills on job reporting and documentation

What we offer

Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months)
Northampton based with a modern, up to date living space and ample parking.
Culture - Social events, Supportive, Fun, Hard working
Perks - Incentives (holidays, vouchers, lunches, spot prizes)
Top of the range technology in office and for home working (laptops, screens, etc)
Subsidised health care/medical benefits
Annual Leave - 25-30 days plus B.H's optional 2 weeks unpaid. Increases with time spent
Progression Plan - training & mentor programme.

Experience

Minimum 2 years experience in a role of supporting servers, networks, printers, PC's and applications. Ideally this would have been gained within a field role
Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations
Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable
Relevant experience of managing, maintaining and supporting peripheral equipment including routers, switches, hubs, UPS's, printers etc
Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable

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