Service Delivery Manager

IntaPeople Limited • TRAFFIC • Mid Glamorgan, Bridgend, United Kingdom • 1w ago

Service Delivery Manager
Salary: £45,000 - £60,000 + up to 10% bonus
Location: Cardiff, South Wales (office-based 50% with travel to various customer sites)

Our client is helping enterprise and government customers modernise, innovate, and thrive using cloud and AI services. We're looking for a Service Delivery Manager to their team and play a key role in how they deliver managed services.

The Role

You'll be the go-to person for customers, making sure they get maximum value from their contracts while ensuring delivery teams have everything they need to succeed. It's a hands-on role where you'll be involved in both service management and project delivery - balancing people, process, and commercial outcomes to keep customers happy and services running smoothly.

What You'll Do

Be the main point of contact for service management across multiple customers
Build strong relationships with clients and internal teams
Oversee the smooth transition of projects into live services
Monitor service performance, metrics, and SLAs, and present insights clearly
Lead service reviews and improvement plans
Keep services commercially viable while delivering great value
Support ongoing development of service tools and processes
Travel to customer sites when needed

What We're Looking For

Strong communication and relationship-building skills
Experience managing services across multiple customers or teams
Knowledge of service transition and design (project to BAU)
Confident with service metrics, reporting, and presenting to customers
Commercial awareness and ability to balance quality with cost
Flexible and quick to pick up new tools (Jira, Azure DevOps, etc.)

Bonus if you have: ITIL knowledge, team management experience, cloud/tech consulting background.

Be part of a growing consultancy where your impact is seen
Work in a collaborative, supportive environment
Develop your skills in service design, transition, and cloud services
Competitive salary and benefits, including:
- Bonus scheme (paid every 6 months)
- Pension scheme
- 25 days holiday + bank holidays
- Choice of MacBook or Windows laptop

If this sounds like you please apply now for further details and a confidential chat, thanks!

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