Jobs Search

IT Technical Support

Pontoon • TRAFFIC • Hertfordshire, Welwyn Garden City, United Kingdom • £250 - £300 / * • 1w ago

IT Technical Support

Location: Welwyn garden city (5 days on-site required)

Contract Length: 12 months.

Rate: £300 per day inside umbrella

Join Our Team as an IT Technical Support Specialist!

Our client is seeking an enthusiastic IT Technical Support Specialist to join their dynamic team! If you thrive in a fast-paced environment, enjoy solving complex issues, and are ready to support critical technology systems, we want to hear from you!

About the Role:

As an IT Technical Support Specialist, you will play a vital role in providing exceptional support to both our customers and colleagues across various technology platforms. Collaborating closely with Product, Engineering, and Infrastructure teams, you'll ensure timely resolutions and keep everyone informed throughout the process.

Key Responsibilities:

Investigate and diagnose technology issues reported by users.
Collaborate with peers, systems analysts, and managers to resolve or escalate incidents.
Identify wide-impact issues and engage relevant teams to resolve them within SLA.
Provide meeting room support and assist the Events team in delivering seamless support for executive events.
Work with third-party contractors for major events (e.g., Tesco results broadcasts).
Collaborate with technology teams (AV, Networks, Meeting Room Support) for testing during large-scale events.
Maintain ownership of issues, ensuring timely updates for stakeholders.
Stay updated with technology trends to improve resolution times and share insights with the team.
Identify and implement process improvements while publishing knowledge base articles for new issues.
Generate reports on ticket volumes and collaborate with the team to provide on-site support five days a week.
Be available for occasional out-of-hours/weekend support for planned activities.

To excel in this role, you should have:

Strong knowledge of ITIL processes (Incident and Problem Management) and IT Asset Management.
Proficiency in ITSM tools (e.g., ZenDesk, Service Now).
Expertise in Windows 11, Office 365 Suite, iOS, Android, printers, and security tooling.
Familiarity with meeting room technologies (Cisco TP, MTR) and network troubleshooting.
Excellent communication skills and a customer-focused mindset.
Experience in a 24/7 shift environment with strong call handling skills.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Related Jobs

Enterprise Architect

Adecco • London, United Kingdom • 18h ago

Architect Umbrella

Enterprise Architect (Contract) Duration: 3 Months (Possibility for extension) Location: Mainly Remote (Occasional visits to offices in Solihull, London & Hampshire) Rate: A highly competitive Umbrella Day Rate is av...

18h ago

Apply

KeyedIn Systems Administrator

Morgan Philips Specialist Recruitment • TRAFFIC • Hertfordshire, Stevenage, United Kingdom • £450 / * • 22h ago

Umbrella

KeyedIn Systems Administrator - KeyedIn Configuration Essential (Proven experience administering or configuring KeyedIn). £450 per day Stevenage and home based Inside IR35 through an umbrella (Must be Britsh or have Inde...

22h ago

Apply

Digital Design Engineer / Hardware Design Lead

Morson Talent • TRAFFIC • Hertfordshire, Stevenage, United Kingdom • £61.16 - £80 / * • 1d ago

Engineer Umbrella

High Speed Digital Design Engineer / Hardware Design Lead Stevenage - 12 month contract - Pay rate up to maximum of £61.16 p/h PAYE basic (£70.05 p/h including holiday pay) or £80 p/h Umbrella We are looking for a Hardwa...

1d ago

Apply

Key Account Director Umbrella Payroll

CMR Jobs Limited • TRAFFIC • Hertfordshire, Watford, United Kingdom • £55,000 / * • 1d ago

Umbrella

Were representing an FCSA & SafeRec accredited umbrella company, looking to hire a Key Account Director to take ownership of some of their most important client relationships. This isnt cold-start business developmen...

1d ago

Apply

Embedded ADA Software Engineer

Morson Talent • TRAFFIC • Hertfordshire, Stevenage, United Kingdom • £60 - £70 / * • 1d ago

Engineer Umbrella

Ada Software Engineer Duration: Stevenage, full time on site or 4 day compressed Week Rate: up to £53.73 ph PAYE + Holiday pay or £70 ph Umbrella Inside IR35 Duration: 6 Months SC Clearance required Overview of departmen...

1d ago

Apply

Lead System Safety Engineer

Morson Talent • TRAFFIC • Bedfordshire, Luton, United Kingdom • £65 - £87.70 / * • 1d ago

Engineer Umbrella

Lead System Safety Engineer Location: Luton, mostly site based Rate: £65 p/h PAYE or £87.70 ph Umbrella Duration: 6 Months Inside IR35 SC Clearance required. Within Team Tempest, Leonardo UK is developing a suite of Inte...

1d ago

Apply

Security Engagement Consultant - Data Insights

Adecco • Welwyn Garden City, Hertfordshire, United Kingdom • 1d ago

Data Umbrella

Security Engagement Consultant - Data Insights Daily Rate: Up to 500 (inside IR35 via umbrella) Contract Length: 6 months initially Location: Welwyn Garden City (Hybrid Working) 3 DAYS ONSITE PW REQUIRED About the Role:...

1d ago

Apply

Security Engagement Partner

Adecco • TRAFFIC • Hertfordshire, Welwyn Garden City, United Kingdom • £400 - £500 / * • 1d ago

Umbrella

Security Engagement Partner Daily Rate: Up to 500 (inside IR35 via umbrella) Contract Length: 6 months initially Location: Welwyn Garden City (Hybrid Working Available) 3 DAYS ONSITE PW REQUIRED Are you ready to take on...

1d ago

Apply

Security Engagement Consultant - Data Insights

Adecco • TRAFFIC • Hertfordshire, Welwyn Garden City, United Kingdom • £400 - £500 / * • 1d ago

Data Umbrella

1d ago

Apply

Reputational Risk and Strategic Planning Risk Manager | London, UK | Hybrid

Alexander Mann Solutions (Contingent) • London, England, GB • 1d ago

Umbrella

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimis...

1d ago

Apply