IT Technician

Hays Technology • TRAFFIC • Staffordshire, Newcastle, United Kingdom • £200 / * • 2w ago

Role: Technical Support Engineer
Location: Newcastle-under-Lyme
Rate: TBC
Duration: 6 Months

Hays Technology are looking for a Technical Support Engineer to join an exciting public sector client's team. They are looking to undertake two major transformation projects - a full hardware refresh and a system upgrade. To support this, they are looking for two experienced BAU 1st/2nd Line Support Engineers to maintain day-to-day operations.

What you will be doing:

Delivering hands-on technical support across a busy IT environment
Managing tickets via the department's service desk system
Providing both face-to-face and remote support to a diverse user base
Supporting Active Directory tasks including password resets and account provisioning
Handling desktop support, printer issues, and general hardware troubleshooting
Supporting Windows 10 and 11 environments
Maintaining and supporting O365 applications
Working in a fast-paced, varied workload environment

What we are looking for:

Proven 1st/2nd line support experience in a BAU setting
Strong communication and interpersonal skills - able to support users at all levels
Experience with Active Directory, desktop support, and ticketing systems
Familiarity with Winpath would be desirable
Public Sector experience strongly preferred
Knowledge of Windows OS, O365, and general IT troubleshooting
Ability to work independently and manage competing priorities

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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