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SC Cleared Service Desk Engineer

Eurobase People • APPLICATION • Lancashire, Manchester, United Kingdom • £25.15 / * • 3d ago

My client is a IT Consultancy specialising in all things IT Support! this role is within central government

Full time onsite in Manchester

3 months

£25.15ph inside ir35 via umbrella

Job spec:

o Must be nationally placed London, London SE, East of England, North East, North West or able to travel to arrive at sites earliest 8.00am

A resource will be responsible to schedule the engineer appointments in additional to attending any scheduled centrally

o It is expected that at least 3 handovers are performed each week

Engineering resource will be trained on the Deskside laptop handover process by and full guidance will be provided

Resources will be provided with Device and Justice email address

Resources are required as soon as possible so that

o Resources can be trained on the end-to-end handover process over a 2/3 day period (as defined by MOJ)

o Resource can attend shadow sessions at sites nationwide alongside existing resources

Support will be available via tech team on the scheduled deployment day for the engineer if they experience any issues within the process

o The Computacenter engineer must have an device to be able to access this

Handover is expected to take approximately 2 hours, but the engineer will be expected to stay on site if the appointment overruns, often a judge may be called away to court so the handover may stop until the judge returns. It is not expected that the engineer would need to be at site for more than one day.

Experienced resources are required

o Resources must be experienced on win11 and associated key office applications (eg outlook, OneDrive)

o Experience in providing desk-side IT support or similar roles, with a focus on delivering high-quality customer service.

o Ability to manage on-the-day configuration for users, following a documented set of steps as there is a level of complexity in the judicial device setup

o Strong communication and interpersonal skills, with the ability to engage diplomatically with Judges

o Self-motivated and able to work independently, taking ownership of tasks and resolving challenges proactively

o Flexibility and adaptability in response to changing schedules and travel requirements.

Strong organisational skills and attention to detail, ensuring that all appointments and handovers are executed on time and to very high standards.

They will also need a full Toolkit and will be deploying laptops on trolleys at multiple locations around the country. When not doing judiciary work

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