IT Specialist

AEM • Permanent • Wisconsin, United States • $2,308 - $2,705 / * • 17h ago

IT Specialist AEM Milwaukee, WI onsite $27.05 - $23.08/hour The Association of Equipment Manufacturers (AEM) is seeking a service-oriented, detail-driven IT Specialist to join our Information Technology team. This role is a cornerstone of our organization, providing essential support to staff and ensuring our technology runs smoothly every day. If you thrive in a collaborative environment, enjoy solving problems, and are passionate about delivering exceptional customer service, we want to hear from you. As our IT Specialist, you'll be the first point of contact for staff IT support and troubleshooting. You'll manage help desk requests, conduct new staff IT orientations, and play a key role in employee training and security awareness. Your work will ensure our team has the tools and support they need to succeed. Responsibilities:Provide Level 1 IT support/help desk for AEM staff, responding to 25-40 requests per week with a focus on consistent and timely customer service. Conduct new staff IT orientations, conference room AV overviews, and one-month follow-up meetings. Support external Teams users and onboarding of guests. Set up and maintain conference room AV, including monthly functionality checks and meeting support. Assist with IT Floater queue management and coordinate with the IT Coordinator. Conduct bi-monthly KnowBe4 security awareness phishing tests and provide follow-up training. Support the Customer Contact Center (8x8 platform) for the customer success team. Help set up approved AEM event and form setups in SMART. Provide troubleshooting and support for Fax.Plus and other technology platforms. Requirements: A successful candidate will have an associate's degree or certification in a technology field and 1-2 years of relevant experience. The ideal candidate will also demonstrate:Strong customer service orientation and troubleshooting skills. Excellent communication and collaboration abilities. Intermediate to advanced proficiency in Microsoft Office Suite, Teams, and related technology platforms. Attention to detail and a passion for teaching/training others. Ability to work independently and as part of a team. Product knowledge and adaptability in a fast-paced environment. About AEM: AEM is the leading organization in North America advancing construction and agriculture equipment manufacturers and their value chain partners in the global marketplace. In enabling growth together, AEM and its members build momentum for the equipment manufacturing industry and the markets it serves. AEM offers a competitive salary and an outstanding benefits package including health, dental, vision, 401(k), 401(k) company match, life insurance, long-term disability, 18 PTO days during the first full calendar year, and 10 paid holidays. Our staff is enthusiastic and passionate about what they do, our office space is both modern and inviting, our dress code is casual, we hold several staff functions and are involved in community service.

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