Dynamics 365 CRM Test Lead

Business Systems & Finance Transformation • England, GB • 1d ago

Role Overview:

We are seeking an experienced D365 CRM Test Lead to oversee and execute testing activities for our clients D365 CRM platform.

Key Responsibilities:

Lead the end-to-end testing lifecycle for Dynamics 365 CRM projects, including requirements analysis, test planning, test case design, execution, defect tracking, and reporting.
Manage and mentor a team of QA testers, allocating resources and tasks effectively.
Design and implement automation frameworks for Dynamics 365 CRM testing using tools such as Selenium, EasyRepro, or similar.
Conduct manual testing for functional, integration, regression, and user acceptance scenarios.
Collaborate with business analysts, functional consultants, developers, and project managers to ensure complete understanding of requirements and expected outcomes.
Identify risks, issues, and dependencies related to testing activities and escalate when necessary.
Maintain test scripts, test data, and automation scripts, ensuring they remain relevant with system updates.
Provide regular test status reports and metrics to stakeholders.
Promote best practices in QA processes and ensure adherence to standards.

Required Skills & Experience:

Strong hands-on experience with Dynamics 365 CRM / Power Platform.
Proven experience in manual and automated testing, including writing test cases, executing test scripts, and reporting defects.
Experience with test automation frameworks such as Selenium, EasyRepro, UFT, or similar.
Strong understanding of CRM business processes: Sales, Marketing, Customer Service, Field Service, or relevant modules.
Solid knowledge of SQL, Power Automate, and API testing is a plus.
Ability to lead, mentor, and motivate a QA team, with prior experience as a Test Lead or QA Lead.
Familiarity with Agile and Waterfall methodologies.
Excellent problem-solving, analytical, and communication skills.

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