Jobs Search

Service Management Specialist - JSM

CBS Butler • APPLICATION • Wiltshire, Corsham, United Kingdom • £580 / * • 1d ago

Service Management Specialist - JSM

Rate: £580 a day

Duration: Initially 6 months

Location: Corsham - full time on site

Clearance: SC Clearance Required

You will join a global IT Consltancy who are delivering Digital Transformation to the MoD.

They are seeking a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence.

This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management.

Key Duties and Responsibilities

Design, build, and maintain JSM workflows, including request, incident, problem, and change management processes.
Create and optimise automation rules to streamline ticket handling and escalation processes.
Develop and manage Proforma forms for structured data capture and improved user experience.
Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management).
Administer and maintain the Assets module (Insight), including:
- Asset schema design
- Custom field integrations
- Attribute-based automation and relationships
Implement and manage webhooks to integrate JSM with third-party systems and internal platforms.
Develop reports and dashboards to track SLAs, performance metrics, and service trends.
Administer Crowd/Access for user management, roles, and permission schemes across the Atlassian suite.

Jira Software (JSW)

Create and configure Jira projects, including permission schemes, issue types, and notification settings.
Build and manage Kanban boards for Agile teams, ensuring alignment with sprint and workflow practices.
Develop and refine team workflows to support project tracking, task management, and continuous delivery.
Design and maintain dashboards and reports for team performance, backlog health, and throughput analysis.

Confluence

Create and maintain a Knowledge Base integrated with JSM for user self-service and internal documentation.
Build Confluence pages, templates, and hierarchies to support knowledge sharing and operational transparency.
Implement tagging and labelling conventions to ensure discoverability and content consistency.

Required Competencies

Proven experience configuring and administering Jira Service Management and Jira Software.
Strong understanding of ITSM principles (Incident, Problem, Change, and Request Management).
Experience with JSM Automations, Workflows, and Assets (Insight).
Competence in building dashboards and reports using Jira Query Language (JQL).
Understanding of Crowd or Atlassian Access for managing users, roles, and permissions.
Knowledge of webhooks and API-based integrations.
Experience managing a Confluence Knowledge Base, including page structure, templates, and metadata.

Desired Competencies

Atlassian certification
Experience with ITIL 4, Agile, or DevOps frameworks.
Familiarity with Scripting or automation tools (eg, PowerShell, Python, or REST APIs).

Related Jobs

Preschool Supervisor

Wilts Promoting Partners • TRAFFIC • Wiltshire, Chippenham, United Kingdom • 15h ago

To apply, please click the apply button and continue to our careers website to complete our online application form: Set in the beautiful rural setting of Luckington (Village outside Chippenham) we are a small pre school...

15h ago

Apply

Cyber Security Risk Manager

Alexander Mann Solutions - Public Sector Resourcing • ATS • Wiltshire, Corsham, United Kingdom • 15h ago

On behalf of the MOD we are looking for a Cyber Security Risk Manager (Inside IR35) for a 6 month contract. Hybrid working based in Corsham. The Ministry of Defence (MOD) is a central government department with a mission...

15h ago

Apply

Salesforce Developer

Mason Frank International • TRAFFIC • Swindon, City, United Kingdom • £600 / * • 17h ago

Developer Outside IR35

Salesforce Developer - 6-Month Contract Location: Midlands (2 Days On-Site / 3 Days Remote) Contract Type: Outside IR35 Industry: Healthcare Start Date: 1/11/2025 I'm working closely with a leading healthcare organisatio...

17h ago

Apply

Identity Solution Engineer - DV Cleared

CBS Butler • APPLICATION • Wiltshire, Corsham, United Kingdom • £550 - £580 / * • 19h ago

Engineer

Identity Solution Engineer - DV Cleared Rate: £580 a day Duration: Initially 6 months Location: Corsham, full time on site Clearance: DV Cleared role You will join a global IT Consultancy who are delivering digital trans...

19h ago

Apply

Data Programme Manager

IO Associates • Bristol, England, GB • 1d ago

Data Outside IR35

Programme Manager - Data & Analytics 3 Month Contract - £800 - £825 per day, Outside IR35 | Immediate Start | Hybrid - UK Based We're looking for a highly experienced Data Programme Manager to take the reins of a com...

1d ago

Apply

Contract Engineer

Confidential • Bristol, Gloucestershire, United Kingdom • 2d ago

Engineer

COMPANY OVERVIEW Our client are a well-established building services company based in North Bristol, with over 30 years of experience in the Air Conditioning Installation and Maintenance sector. Founded in the late 1990s...

2d ago

Apply

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To £700/Week)

Apex Focus Group Inc. • Remote (Bristol, Gloucestershire, United Kingdom) • 2d ago

Fully Remote

Job Title: Data Entry Clerk Work From Home - Remote Panelists Part-Time Focus Group Participants - Remote Work From Home (Up To £700/Week) Description: Our company is seeking individuals to participate in National &...

2d ago

Apply

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc. • Remote (Bristol, Gloucestershire, United Kingdom) • 2d ago

Fully Remote

Job Title: Call Center Representative Agent Work From Home - Remote Panelists Part-Time Focus Group Participants - Remote Work From Home (Up To £700/Week) Description: Our company is seeking individuals to participate in...

2d ago

Apply

Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc. • Remote (Bristol, Gloucestershire, United Kingdom) • 2d ago

Fully Remote

Job Title: Customer Service Representative Agent Work From Home - Remote Panelists Part-Time Focus Group Participants - Remote Work From Home (Up To £700/Week) Description: Our company is seeking individuals to participa...

2d ago

Apply

Administrative Assistant - Part-Time Focus Group Panelist (Up To £700/Week)

Apex Focus Group Inc. • Remote (Bristol, Gloucestershire, United Kingdom) • 2d ago

Fully Remote

Job Title: Administrative Assistant Work From Home - Remote Panelists Part-Time Focus Group Participants - Remote Work From Home (Up To £700/Week) Description: Our company is seeking individuals to participate in Nationa...

2d ago

Apply