Dynamics 365 CRM Business Analyst

AMSOIL INC. • Permanent • Wisconsin, United States • 2d ago

AMSOIL is currently seeking a Dynamics 365 CRM Business Analyst. The Dynamics 365 CRM Business Analyst is responsible for working with stakeholders to define, analyze and document the Dynamics 365 CRM software and process flow requirements for enhancements as well as identify opportunities for new and/or improved functionality and processes while building trusted relationships with internal clients. This position offers a hybrid work schedule requiring a minimum of 3 days a week in the Corporate Office located in Superior, Wisconsin. Core Responsibilities: • Implementing, analyzing enhancing, modifying and testing the Microsoft Dynamics 365 CRM application to meet business requirements in the areas related to sales, operations, finance and other functional areas. • Continuously improving business processes and performance within Dynamics 365 CRM. • Analyze the Dynamics 365 CRM system and processes to define alternative solutions and functional specifications to solve system related issues. • Work with users to support the Dynamics 365 CRM business applications and investigate operation problems or system requirements. • Provide the primary analysis to recommend modifications to external software packages or processes to meet business requirements. • Provide support and maintenance to the existing Dynamics 365 CRM system. Position Requirements: • Bachelor's degree in related computer field or equivalent work experience • Minimum of 5 years of experience managing Microsoft Dynamics 365 is a must and should include both on-premise as well as cloud deployments • Proven experience in business analysis and solution architecture within the Microsoft platform • Experience working with ERP systems; EnterpriseOne (JD Edwards) preferred • Strong understanding of Power Platform (Power Apps, Power Automate, Power BI). • Experience with data integration tools (e.g., Azure Logic Apps, KingswaySoft, SSIS). • Excellent written and verbal communication skills • Keen attention to detail • Highly self-motivated and directed • Strong understanding and ability to demonstrate project management skills • Ability to apply statistical and other research methods into system, issues and products as required. • Demonstrate good analytical and statistical skills with the ability to apply them to internal system issues and third-party applications as required. • Ability to communicate ideas in both technical and user-friendly language • High level of business insight along with process and business application knowledge • Logical and efficient. • Ability to effectively prioritize and execute tasks in a high-pressure environment • Strong customer service orientation • Proven success working in a team-oriented, collaborative environment. Other Details: • Pay Type - Salary • Schedule - Hybrid Benefits: • Paid time off and paid holidays each year • Employee bonus program • 401(k) with company match • Paid life, short-term disability, and long-term disability insurance • Competitive health benefits • Health savings account (HSA) and flexible spending account (FSA) options • Affordable group dental, vision, critical illness, and accident insurance • Employee discount on product • Corporate gym membership Benefits: • Paid time off and paid holidays each year • Employee bonus program • 401(k) with company match • Paid life, short-term disability, and long-term disability insurance • Competitive health benefits • Health savings account (HSA) and flexible spending account (FSA) options • Affordable group dental, vision, critical illness, and accident insurance • Employee discount on product • Corporate gym membership If you have any questions or need assistance with the application process, please email: Equal Opportunity Employer/Veterans/Disabled AMSOIL is an Equal Employment Opportunity employer. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, physical or mental disability, medical condition, veteran status or any other factor determined to be unlawful by federal, state or local statutes.

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