Collections Advisor

FRP Advisory Trading Limited • TRAFFIC • Hampshire, Southampton, United Kingdom • 1d ago

Company Description

About Hilton-Baird Collection Services

Hilton-Baird Collection Services is an experienced and FCA-authorised commercial debt collection agency, with a proven track record in delivering excellent results on behalf of our clients.

Established in 2001, we provide tailored debt recovery and credit control solutions to businesses of all sizes, from start-ups to large corporate entities, as well as the biggest banks, independent financiers and Insolvency Practitioners across the UK and Europe.

Hilton-Baird is part of FRP Advisory Group, a leading national business advisory firm with 35 offices and more than 850 team members, including over 100 Partners, across the UK and overseas. We're a group that values clarity, integrity, and considered thinking - and we're always looking for talented people to help our clients make confident, informed decisions.

Job Description

Role overview

We're looking for Collections Advisors to join our growing and award-winning team at Hilton Baird Collections Services, part of FRP Advisory. Working across all areas of our product portfolio, the Collections Advisor will be responsible for recovering money on behalf of our valued SME, corporate, lender and insolvency clients in the most timely, compliant and efficient manner. The role also involves meeting personal and team targets and ensuring that the highest levels of quality and professionalism are always maintained. We offer a supportive and fast-paced working environment with hybrid working opportunities. You'll also have access to professional and industry recognised qualifications.

Key Responsibilities

Take ownership and manage a portfolio of live, current and overdue debit balance customer accounts, making 50-80 calls per day
Obtain payments, resolve queries/disputes and where appropriate agree on payment plans in a timely and satisfactory manner
Manage workload and prioritise tasks to meet business targets and team KPIs
Liaise with clients and provide updates on customer accounts
Maintain quality and professionalism while accurately controlling ledgers
Make recommendations to improve departmental processes ensuring that debtors and bank customers are processed through the collections process as smoothly as possible
Perform against individual targets while contributing to the overall productivity of the team
Facilitate and record escalations and issues outside the standard processes to the Collections Manager
Perform any duties required as part of special projects

Qualifications

Educated to GCSE standard or above. Business or Accountancy-based qualifications are desirable
Knowledge of credit control and experience in collections or credit control roles (legal collections experience preferred)
Excellent communication, listening and interpersonal skills
High attention to detail and computer proficiency (Word, Excel, Outlook, Sage or similar)
Ability to work independently and as part of a team
Hardworking, punctual, reliable and able to work under pressure
Self-motivated, adaptable and eager to learn and develop

Additional Information

Our Values

Straightforward: We provide clear, no-nonsense advice
Confident: Our guidance is backed by expertise and evidence
Pragmatic: We focus on practical solutions and tangible outcomes
Real: We are professional yet approachable, understanding the challenges our clients face

Our Commitment to You and the Environment

At FRP, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on the natural environment.

We are always striving to improve in all areas - whether it's our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape.

We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services - regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive.

Our learning and development programmes enable us to invest in growing our employees' careers. We aim to empower our team members to each achieve their potential.

We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.

Related Jobs

Asbestos Consultant / Senior Asbestos Consultant

Confidential • Southampton, Hampshire, United Kingdom • 19h ago

Are you ready to take the next step in your career? Do you want to do meaningful work that improves quality of life? At Tetra Tech, you will work with high-performing teams who are passionate about using their expertise...

19h ago

Apply

Data Science Trainee

ITOL Recruit • TRAFFIC • Hampshire, Southampton, United Kingdom • £30,000 - £50,000 / * • 1d ago

Data

Artificial Intelligence is used in every industry and as artificial intelligence requires data to operate there is now a massive growing demand for Data experts. If you are detail orientated, perceptive, organised, compe...

1d ago

Apply

Interim Support Engineer

Red King Resourcing • TRAFFIC • Hampshire, Southampton, United Kingdom • £150 / * • 1d ago

Engineer

Interim Support Engineer £150 per day (Inside IR35) 2-Month Contract Southampton, SO45 Overview We are seeking an experienced Support Engineer with a strong technical foundation and exceptional customer service skills. T...

1d ago

Apply

Technician 2

Hays Specialist Recruitment Limited • TRAFFIC • Hampshire, Southampton, United Kingdom • £14.54 - £18.87 / * • 1d ago

Umbrella

About the role As a Technician 2 with expertise in the IT domain, you will collaborate with our client's Technical team. You will be responsible for Technical/IT support.Our client is currently looking for a recruit to j...

1d ago

Apply

SC Cleared Laptop Deployment Engineer

Click Digital • TRAFFIC • Hampshire, Southampton, United Kingdom • £25.15 / * • 1d ago

Engineer Umbrella

We are recruiting for an SC Cleared Laptop Deployment Engineer for a leading IT service provider based in Southampton. You will be responsible for Windows11 Laptop builds on the customers sites using the customers own bu...

1d ago

Apply

Data Analyst Trainee

ITOL Recruit • TRAFFIC • Hampshire, Southampton, United Kingdom • £30,000 - £50,000 / * • 1d ago

Data

Are you looking to benefit from a new career in Data Analysis? If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding f...

1d ago

Apply

Senior Embedded C++ Software Engineer

CBSbutler Ltd. • TRAFFIC • Hampshire, Southampton, United Kingdom • 1d ago

Engineer

Senior Embedded C++ Software Engineer £62ph (Inside IR35) Southampton (Hybrid) Initial 6 month contract Our Southampton facility is a leading UK centre of excellence for electro-optics, photonics, and laser-based technol...

1d ago

Apply

Technical Architect

Onyx-Conseil • TRAFFIC • Hampshire, Southampton, United Kingdom • 1d ago

Architect

Technical Architect Inside IR35 SC Clearance 6 months Hybrid work, Southampton client site Qualifications Experience in technical architecture, operational support, and service delivery for large-scale, mission-critical...

1d ago

Apply

Security Cleared Salesforce Developer

Damia Group Ltd • TRAFFIC • Hampshire, Southampton, United Kingdom • £450 - £550 / * • 2d ago

Developer

Security Cleared Salesforce Developer/Architect - Remote - Contract - 9 months - Inside IR35 We are looking for a Security Cleared Salesforce Developer/Solution Architect to design, develop, and deliver innovative soluti...

2d ago

Apply

Interim Reward Manager

Sanderson Recruitment • TRAFFIC • Hampshire, Southampton, United Kingdom • £425 - £475 / * • 3d ago

Umbrella

Interim Reward Business Partner £425 - £475 a day pay to umbrella Late October / Early November start 3 to 4 months initially Southampton - 1 or 2 days a week in the office Full time Shape the future of Reward at one of...

3d ago

Apply