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Customer Service III

Abbott • Contract • Itasca, IL, US • $20 - $21 / hour • 15h ago

Title: Customer Service III

Location: Itasca, IL

Duration: 6 Month Assignment

100% Onsite

Main Responsibilities:

Process customer purchase orders via email, phone, or EDI in accordance with established procedures
Maintain full ownership of orders from initiation to completion
Maintain customer files in accordance with department policy.
Perform direct verbal and written communication with customers.
Independently resolves customer issues with other departments such as planning, shipping, purchasing, marketing, sales, IT and contract and pricing.
Takes initiative to develop, resolve and implement process improvements that enhance the organizations capability to deliver timely and effective customer service in area of expertise.
Follow up and resolve order discrepancies, credit holds, training requirements, and product availability issues with guidance from leadership
Communicate order status, expected release dates, and requirements to customers
Provide timely inventory status updates to customers and internal teams
Obtain necessary approvals, issue and track returns, and ensure credits are processed per procedures
Collaborate with customers to expedite returns and ensure resolution
Work on process improvement initiatives and special projects under the
supervision of the Customer Service Lead, Supervisor, or Manager
Handle moderately complex issues and facilitate resolution, including identifying root causes to prevent recurrence
Maintain accurate customer files and documentation
Leads project cross-functionally when required
Process with direction credit requests, debit memos, exceptions to policy, product allocation and other areas that may impact the balance between customer satisfaction and cost efficacy.
Communicate effectively with internal departments including planning, shipping, purchasing, marketing, sales, IT, and pricing
Demonstrates the ability to work in a team environment create/updates department procedures as required create/modifies customer accounts may perform other duties as assigned.
Train team members in areas of expertise and contribute to procedure updates
Responsible for achieving and maintaining department goals and KPIs

Required Qualifications

High School Diploma or GED
Minimum of 2–3 years of experience in customer service or a related field
Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Ability to manage multiple tasks and work independently
Strong interpersonal and problem-solving abilities
Ability to work in a fast-paced, team-oriented environment
Reliable attendance and punctuality

Preferred Qualifications

Required SAP experience

Work Environment: Continuous sitting (8 hours/day), keyboard use (≥90% of workday)

Consultants Eligible Benefits Upon Waiting Period:

Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account (for High Deductible Health Plans)
Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
Supplemental Life Insurance
Short Term Disability (coverage varies by state)
Long Term Disability
Critical Illness, Hospital coverage, Accident Insurance
MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.

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