Our client is looking for a Desktop Support Technician for a 2-month contract in Santa Fe, NM 87505.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 2 months
Required Skills & Experience
- One and a half years of related desktop and/or deskside support experience
- Solid experience and understanding of IT services and products - including software, hardware, and network troubleshooting skills, PC imaging and deployment, and IMAC experience
- Client-facing/executive customer service and good communication skills.
- Hardware break-fix, installing, troubleshooting, and preventative maintenance of the site experience.
Desired Skills & Experience
- Dell support experience (Warranty).
- Mac experience.
- A+ Certification.
What You Will Be Doing
- Troubleshooting Dell laptop/desktop PCs.
- Working with end-users to resolve issues. Providing updates to management as needed.
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
- Documents, maintains, upgrades, or replaces hardware and software systems.
- Supports and maintains user account information including rights, security, and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Network connection issues, track network connections back to network switches.
- Escalates problems and issues to a higher level of support if unable to resolve.
- Represents our client in a professional and businesslike manner and communicates effectively with customers and associates.
- Interacts with customers, responding to routine technical questions or request for information.
