CRM Campaign Operations Project Manager

The Planet Group • Mettawa, IL, US • 3d ago

The Planet Group is seeking a CRM Campaign Operations Project Manager to join one of our well-known global pharmaceutical clients.

Location: Hybrid ( Mettawa, IL)
Pay: $47-$51/hr depending on experience
Duration: 1 year - based on performance and business needs

CRM Campaign Operations Project Manager Responsibilities:

Responsible for day-to-day management and oversight of medium-high complex brand CRM engagements including developing project plans, creating status reports, conducting weekly status meetings, following up / communicating with all stakeholders to ensure on-time, flawless execution of brand CRM programs.
Learn the business for the respective therapeutic areas/brands.
Effectively work with multiple departments and agencies throughout project development and implementation to keep projects on time and ensure all requirements are met.
Proactively manage workload and continuously look for ways to improve brand campaigns to meet brands' objectives and goals by reviewing campaign performance, identifying optimization opportunities, and communicating them to the marketing team.
Develop and maintain project documents, timelines, proofing checklists and status reports. Possess minute-by-minute knowledge of all work in progress, identify risks and ways to mitigate issues.
Partner with cross functional / agency teams to create processes to capture requirements, gain approvals, document metadata, and verify data elements needed to execute campaigns.
Document change requests, notify the team, and understand timeline implications. Seek standardization, automation, and process improvement wherever possible to deliver on vision for the team of faster, better, cheaper year over year.
Prepare quarterly campaign audits and campaign performance SLAs and review with Associate Director.
Identify any issues or concerns, the team has with cross functional and agency partners. Identify issues, identify root cause, and recommend corrective action where necessary.
Monitors campaign performance and proactively provide recommendations to drive an increase in engagement.
Participate in the planning process with brands, internal cross functional teams, and their respective agency partners. Maintain check-ins with each team to track actual campaign activity and manage resources accordingly.
Prepares well-organized, clear, and concise communications and sets clear expectations. Creates quarterly business reviews with brand and omnichannel leaders.

Key Leadership Competencies:

Positive “all for one” approach to team deliverables and priorities.
Builds strong relationships to enable higher performance.
Learns, fast, grasps the “essence” and can change course quickly where indicated.
Raises the bar and is never satisfied with the status quo.
Creates a learning environment and open to suggestions.
Embraces the ideas of others, nurtures innovation and manages innovation to reality.
Significant Work Activities -Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day).

CRM Campaign Operations Project Manager Qualifications:

Bachelor’s Degree in Business or Marketing or equivalent experience.
3-5 years of experience of Database Marketing, CRM, Email, Digital, Direct Mail, 1:1 marketing experience.
Minimum of 3 years of hands-on work experience in client service, account or response management discipline.
Digital marketing or interactive agency experience is a plus
Ability to lead multiple projects simultaneously in a fast-paced, dynamic environment.
Excellent written, verbal, and interpersonal communication skills to effectively work with team members.
Analytical ability to identify optimization opportunities and program related issues.
Enthusiastic, solution-oriented attitude in accepting work/new challenges.
Excellent knowledge of Microsoft Office Software: Word, Excel, PowerPoint, and Outlook.

Related Jobs

Digital CRM Project Manager

The Planet Group • Mettawa, IL, US • 3w ago

Project Manager

Job Title: Digital CRM Project Manager Employment Type: Contract Pay Rate: $50/hr W2 (DOE) Duration: Long-term contract through 2026 (extensions possible) Hours: 40 hrs/week Location: Mettawa area, IL (Hybrid – onsite 3...

3w ago

Apply

Customer Service Representative

Addison Group • Contract • Carol Stream, Illinois, United States • 2d ago

Job Title: Customer Service Representative Location: Carol Stream, IL (100% Onsite) Industry: Food & Consumer Goods Pay: $20/hr Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our C...

2d ago

Apply

Engineering Change Coordinator

Corps Team • Morton Grove, IL, US • 2d ago

Engineer

Our client, a water technology provider, is seeking a Change Coordinator for a 12+ month contract opportunity located in Morton Grove, Illinois. This role is fully onsite. The Engineering Change Coordinator utilizes cha...

2d ago

Apply

Change Coordinator

Corps Team • Morton Grove, IL, US • 2d ago

The Change Coordinator utilizes change management best practices to ensure proper release and update of engineering data, clear communication to cross functional groups related to change management resolution, and to coo...

2d ago

Apply

Accounts Payable Clerk

Addison Group • Contract • Gurnee, Illinois, United States • 3d ago

Title : Accounts Payable Clerk Location : Waukegan, IL (Hybrid) Assignment Type: 3- month contract with potential for contract-to-hire Compensation : $24 - $26 / hr depending on relevant experience Benefits: This posit...

3d ago

Apply

Associate I Payroll

Abbott • Contract • North Chicago, IL, US • 5d ago

Below is a sample job description for the contract job opportunity at Abbott: The Associate I Payroll supports payroll operations at Abbott. This role involves processing weekly and bi-weekly payroll, handling terminatio...

5d ago

Apply

Customer Service III

Abbott • Contract • Itasca, IL, US • $20 - $21 / hour • 1w ago

Title : Customer Service III Location : Itasca, IL Duration : 6 Month Assignment 100% Onsite Main Responsibilities: Process customer purchase orders via email, phone, or EDI in accordance with established procedures Main...

1w ago

Apply

Contract Administrator - B

Abbott • Contract • Remote (Lake Forest, IL, US) • $24 - $28 / hour • 1w ago

Fully Remote

Title: Contract Administrator – B Location: Lake Forest, IL 60045 Duration: 12 Months | 100% Onsite (possible 1 remote day/week after training) Overview Seeking a Contract Administrator to support Government Contracts an...

1w ago

Apply

HR Coordinator (Canadian French)

Abbott • Contract • North Chicago, IL, US • 1w ago

Below is a sample job description for the contract job opportunity at Abbott: The HR Coordinator (Canadian French) supports the divisional candidate interview process by scheduling interview activities and partnering wit...

1w ago

Apply

Sr. Demand Manager

Abbott • Contract • Lake Forest, IL, US • 1w ago

Title : Sr. Demand Manager Location : Lake Forest, IL Duration : 6 Month 100% Onsite Responsibilities: Establish sophisticated forecast models through statistical modeling and assumption-based forecasting methods through...

1w ago

Apply