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Business Analyst

Riverside Group • TRAFFIC • Merseyside, Liverpool, United Kingdom • £55,441 - £61,109 / * • 14h ago

Job Title: Business Analyst (Customer Services Domain)

Contract Type: Fixed Term for 6 months

Salary: £55,441.05 (£61,109.24 is achieved after 12 months successful performance in the role)

Working Hours: Full time 35 hours

Working Pattern: Monday to Friday

Location: Speke, Liverpool / Hybrid

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Business Analyst

As a Business Analyst, you will be responsible for analysing complex business problems and supporting the design of new solutions, products and services to support the Riverside Transformation Portfolio.

Your primary skills will be analysis and problem solving and you will be an experienced change professional who can support the project team by applying a "can-do" attitude, being able to manage the delivery of all types of small to medium change.

You work as part of a project team with responsibility for undertaking in-depth analysis and capturing business needs to help identify products and services that provide business solutions to complex problems.

As a member of the Project Team, your work will be crucial to the ongoing transformation of the Customer Services domain. You will work on projects covering all aspects of Customer Services including Housing Services Improvements with a focus on delivery to our frontline customers. The ideal candidate will bring existing knowledge of working within the housing sector and a preferential knowledge of Customer Services.

Combined with highly complex and analytical skills in designing 'As-Is' and 'To-Be' processes, driving process automation and designing creative solutions that meet the needs of the business.

You will be versatile; team focussed and apply a can-do attitude so that the team deliver quality outcomes and products on time.

About you

We are looking for someone with experience of working as a Business Analyst as part of a project team in delivering at a fast pace in a changeable environment. You will have a strong understanding of the housing sector and in particular Customer Services. You will be a confident Business Analyst with the ability to manage stakeholders at all levels of the business and be confident in facilitating workshops, requirement gathering and working across teams to implement design and deliver solutions.

Why Riverside?

At Riverside we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

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