Retentions specialist

The Portfolio Group • TRAFFIC • Manchester, City, United Kingdom • £26,000 - £30,000 / * • 1d ago

THE OPPORTUNITY

This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, they support over 80,000 organisations and 13 million lives across the UK & Ireland. Part of a global Group, with 14 operating companies and a group turnover of circa 500m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual.

The Role

You will be responsible for your own portfolio of clients, managing the contract renewal and any retentions issues specifically. We are looking for someone with retentions experience, who can handle those difficult conversations, listen to a clients concerns, address them and find a resolution. If you have experience of upselling / upgrading customers, successfully retaining business and managing contract renewals, please apply today and we'll be in touch to discuss further!

Day to Day Responsibilites

Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 4,500.
Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued.
Working towards a telephony KPI.
Renewal negotiations handling
Identify opportunities to up-sell and actively promote additional services
Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market.
Maintain the highest standard of customer service and support to the sales and bid team.
Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities

What you bring to the team

An organised individual with excellent attention to detail, accuracy, and consistency.
Microsoft Office software experience including Excel, Word and PowerPoint.
Excellent attention to detail and written skills when communicating with others, both internally and externally.
The ability to communicate clearly and concisely, varying communication style depending upon the audience.
Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner.
To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day.

Benefit

25 days' holiday, plus bank holidays
Day off on your birthday
Cash plan for you (and your children, if any)
Holidays increase after 2- and 5-years' service
Contractual sick pay
Private medical insurance after 5 years' service
Pension Plan and Life Insurance
Pension plan contributions increase after 5- and 7-years' service
Holiday season bonus after 3 years' service
Profit share scheme
Season ticket loan scheme
Cycle to work scheme
Access to Employee Assistance Programme
Free On-site Gym
Company incentives, access to discount schemes

49643LF

INDMANJ

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