1st Line Support

Your new companyYou'll be joining an organisation to help to deliver a large-scale rollout of new security software. The environment is professional, regulated, and people-focused, with a strong emphasis on care, respect, and high standards.

Your new roleAs a 1st Line Support Engineer, you'll play a key role in supporting an Imprivata security software rollout across their network of care homes. Working as part of a small team, you'll provide 1st line support via a ticketing system and assist field engineers with on-site installations.The role is split between the Windsor base and care home sites, supporting desktop builds, system deployments, and desk-side setups. You'll help prepare and configure hardware, support Windows and Microsoft 365 environments, and assist engineers during installation phases. This is contract role initially for three months, with the potential to extend.

What you'll need to succeed

• Basic to junior-level experience in a 1st Line Support / Service Desk role
• Working knowledge of Windows operating systems and Microsoft 365
• Basic hardware experience (RAM and hard drive upgrades, desktop builds)
• Ability to follow structured processes and support large-scale rollouts
• Strong communication skills and a professional, self-aware approach
• Comfort working in care home environments with exposure to vulnerable adults
• A full UK driving licence is desirable due to travel requirements
• Flexibility with working hours and occasional overnight stays

What you'll get in return

• Upto £21.79 Umbrella per hour DOE
• Hands-on experience supporting a major IT rollout project
• Exposure to field engineering and on-site installation work
• A varied role combining desk-based support and site work
• Mileage paid at 45p per mile and expenses covered for overnight stays (within policy)
• A strong opportunity to move from temporary to permanent employment

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk