1st Line Support Analyst - Contract

1st Line Support Analyst / Service Desk Analyst - Contract

Contract to end-March 2027 (circa 12 months)

Glasgow - Hybrid Working

Up to 175 per day (Inside IR35 - working via an Umbrella Company)

A well-known Public Sector organisation in Glasgow has just released a new 1st Line Support Analyst Contract role to join their team on a Contract through until the end of March 2027.

With their current Service Desk a little stretched, they're looking for someone who is available now/at short notice, who can hit the ground running & quickly fit into their team.

To be successful in this Contract, our Client are looking for candidates with the following skills & experience:

1. Previous / recent experience in another similar 1st Line Support, IT Service Desk Analyst, IT Support or IT Helpdesk role
2. Excellent internal Customer Service skills with strong knowledge of call logging & ticket handling
3. Deep Microsoft knowledge - Windows 10 & specifically Active Directory for user set-ups, JML activity & password resets etc
4. Some additional knowledge across the wider M365 suite, Desktop & Device Management tools, AV Technologies, Remote Desktops and MDM Support (InTune) would be highly advantageous
5. Excellent problem-solving & communication skills
   

If you're available now and actively seeking new Contracts, PLEASE APPLY NOW to be considered for this Contract.

PLEASE NOTE - Head Resourcing DOES NOT use AI to screen, match or filter CVs.

Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated.
Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.