2nd Line Support Engineer - Windows, Microsoft 365

2nd Line Support Engineer - Windows, Microsoft 365
Market Rate (Inside IR35)
Hybrid/London (3 days onsite)

4 months

My client is seeking a 2nd Line Support Engineer to provide hands-on and remote support across a fast-paced, business-critical environment, acting as an escalation point for technical issues and supporting a wide range of end-user technologies.

Key Requirements:

• Experience in 2nd Line Support, Desktop Support or End User Computing.
• Strong knowledge of Windows, Microsoft 365, laptops, desktops, printers and mobile devices.
• Experience with Active Directory, Entra ID and user access management.
• Good understanding of TCP/IP, Wi-Fi and network troubleshooting.
• Experience supporting, configuring and deploying end-user devices.
• Strong incident management and ticketing system experience.
• Excellent troubleshooting, communication and customer service skills.
• Ability to prioritise workload and manage issues through to resolution.
• Comfortable providing both onsite and remote support on a shift pattern.

Nice to Have:

• Experience in healthcare, regulated or business-critical environments.
• ServiceNow or similar ITSM experience.
• Microsoft Intune or Endpoint Manager exposure.
• ITIL knowledge.
• Relevant Microsoft, CompTIA or ITIL certifications.

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