Ad Sales Account Manager - German speaking - CL11

Role Overview

The Ad Sales Account Manager is responsible for managing and growing a portfolio of SMB advertisers through consultative selling, structured pipeline execution, and disciplined account management.

You will act as a trusted advisor to advertisers, helping them achieve business outcomes through campaign optimization, education, and data driven recommendations. Success in this role requires strong communication skills, sales discipline, comfort with outbound activity, and the ability to operate in a fast paced, metrics driven environment.

What You Will Be Doing Sales Execution & Customer Engagement

• Act as the first point of contact in the sales and account management process
• Manage a portfolio of SMB advertisers with responsibility for revenue growth and retention
• Engage existing and prospective clients via warm outbound calls, email, and follow ups (40-50 calls per day)
• Qualify inbound and outbound leads and progress opportunities through the sales funnel
• Identify advertiser needs and recommend appropriate advertising products and solutions
• Support advertisers through consultation, education, campaign optimization, and performance review

Pipeline, Productivity & Discipline

• Maintain a structured and accurate pipeline within CRM (Salesforce or equivalent)
• Meet defined daily and weekly activity expectations (calls, emails, follow ups)
• Adhere to SLA standards for lead response, advertiser follow up, and renewals
• Ensure high quality documentation of customer interactions, opportunities, and next steps
• Contribute to forecast accuracy through disciplined opportunity management

Quality, Compliance & Continuous Improvement

• Deliver customer interactions that meet quality standards across calls and written communication
• Follow agreed turnaround times, internal processes, and data/privacy requirements
• Identify inefficiencies in workflows and proactively suggest improvements
• Recognize trends, patterns, and recurring issues and elevate to team leadership
• Act as a positive brand advocate through professional, ethical, and customer centric behavior

Your Background Required Experience & Skills

• 2+ years experience in inside sales, account management, or customer engagement
• Experience with outbound calling or proactive customer contact (sales or service)
• Fluent German and English (spoken and written) - C1 level
• Completed High School Diploma (Irish Leaving cert or equivalent)
• Strong verbal and written communication skills with high emotional intelligence
• Comfortable working to targets in a performance driven environment
• Strong organizational skills with attention to detail

Preferred Qualifications

• Experience in digital advertising, media sales, SaaS, or platform based environments
• Familiarity with CRM systems (Salesforce preferred) and sales engagement tools
• Strong affinity for social media platforms, digital trends, and pop culture
• Cultural awareness of the market or region supported

Mindset & Behaviours

• Customer centric and solution oriented
• Resilient, proactive, and self driven
• Data aware and receptive to coaching and feedback
• Adaptable and eager to learn new products, tools, and sales methodologies
• Collaborative team player who thrives in fast paced environments