Adoption Lead/Change Manager

Adoption Lead/Change Manager - Underwriting/London Market/Adoption Remediation

Our sister company Stellarmann are supporting a leading insurer on a strategic Underwriting Technology & Change Programme and are seeking an Adoption Lead/Change manager to drive user adoption, engagement, and optimisation of underwriting platforms across the organisation. This role will lead hands on enablement and workflow adoption for systems including Pega, ensuring seamless day to day usage, improved operational consistency, and maximum value realisation from strategic technology investments. Reporting into senior technology and change leadership, this position will shape best practice standards, user readiness, and the long term adoption strategy for underwriting platforms.

You'll be a great fit for this role if:

• You have strong experience working within the London Market insurance sector and understand underwriting processes and workflows
• You bring hands on expertise supporting business adoption of technology platforms, digital tools, or operational change initiatives
• You can deliver clear, practical training, coaching, workshops, and user enablement activities for underwriting teams
• You have previous experience working on adoption remediation/projects championing new technology

This is an Outside IR35 contract until end of year (high likelihood of extension), requiring 4-5 days per week onsite in London

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Adoption Lead/Change Manager - Underwriting/London Market/Adoption Remediation