Amazon Connect Architect

Amazon Connect Architect
6 Month contract initially
Based: Mostly remote - Max 1 day p/w = Edinburgh
Rate - £500 - £520 p/d via Umbrella

We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a number of Amazon Connect Architect on a long term program of work.

Key Responsibilities:
* Own the overall solution architecture for the Amazon Connect platform, including Voice routing and contact flows, IVR design and call life cycle, Agent experience and operational model
* Define logical, physical, and integration architectures aligned to AWS best practices
* Design and govern Amazon Connect instances and environments Contact flows, queues, routing profiles, High availability and multi region design considerations
* Ensure scalability, performance, and service resilience are Embedded into the solution design
* Define integration patterns using AWS Lambda, APIs and event driven mechanisms, data persistence and downstream system integrations
* Ensure Real Time and post call data capture, enrichment, and analytics using Amazon Connect analytics and intelligence features, including Contact Lens for transcription, sentiment, and quality insights, Call recording, monitoring, and reporting
* Ensure analytics solutions meet operational, compliance, and CX reporting needs
* Define the security architecture for Amazon Connect, including AWS IAM roles and least privilege access

Key Skills & Experience:
* Good understanding of contact center technology landscape. Overall 10 + year of experience
* An understanding of AWS Cloud platform and services with Solution architect skills.
* Deep expertise on AWS contact center relevant services.
* Sound experience in developing Amazon Connect flows, AWS Lambda and Lex bots
* Deep functional and technical understanding of APIs and related integration experience
* Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms
* Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner.
* Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients.

Desirable skills/knowledge/experience:
* Excellent communications skills
* Ability to develop requirements based on leadership input
* Ability to work effectively in a remote, virtual, global environment

This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.