Amazon Connect Engineer/Lead Developer

Amazon Connect Engineer/Lead Developer
12 Month contract initially + Extensions
Based: Swindon/Hybrid - Max - 2 days p/w onsite
Rate: £Market rates p/d - (via Umbrella company)

We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Amazon Connect Engineer/Lead Developer to join the team.

We are seeking an Amazon Connect Engineer/Lead Developer to design and deliver secure, scalable AWS platforms. The role covers voice, chat, IVR, and assisted service, including integrations with customer application and LivePerson. Ensure solutions align with enterprise architecture and regulatory standards. This client facing role requires strong AWS expertise and stakeholder engagement to enhance customer experience.

Key Responsibilities
* Design, develop, and implement Amazon Connect based omni channel contact center solutions
* Build and manage contact flows, IVR, routing strategies, queues, and agent experiences (CCP/UI)
* Develop Back End integrations using AWS Lambda, API Gateway, DynamoDB, S3, Kinesis, & REST APIs
* Implement AI/ML driven automation using Amazon Lex, Contact Lens, Transcribe, Kendra services
* Support CI/CD pipelines, Infrastructure as Code (Terraform/CloudFormation), and DevOps practices
* Monitor, troubleshoot, and optimize production environments, ensuring alignment with enterprise standards and cloud best practices
* Participate in architecture and design discussions, document solution designs, configurations, and operational procedures
* Engage directly with customers to understand business needs, present technical solutions, and provide consulting support

Key Skills & Experience:
* Strong hands on experience with Amazon Connect (flows, routing, integrations)
* Proven experience with AWS services: Lambda, API Gateway, DynamoDB, CloudWatch, S3
* Proficiency in Node.js/Python/JavaScript and REST API development
* Solid understanding of contact center technologies: IVR, ACD, CTI, call recording, NLP
* Experience delivering production scale cloud contact center solutions
* Knowledge of IAM, security, compliance, and cloud governance

Desirable skills/knowledge/experience:
* Client facing, confident communicator, Proactive, self driven, and solution oriented
* Strong team player, leadership mindset, Experience working in Agile/cross functional teams
* Stakeholder management, Committed to delivery excellence and quality standards
* Mid to Senior Level: 4-6+ years overall, with 3-5 years on Amazon Connect
* AWS Certification (Solutions Architect or Developer)
* Experience with Amazon Lex, Contact Lens, AI/ML integrations
* Exposure to Real Time analytics and reporting (QuickSight, Kinesis)
* Experience with React and modern web technologies

This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.