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Associate Technical Services Engineer

Deepstreamtech
1 day ago
Contract
Dublin
Ireland
Requirements
  • We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted
  • (Desirable) The ideal candidates should have strong technical experience in one (or more) of the following areas
  • (Desirable) Systems administration
  • (Desirable) Distributed systems
  • (Desirable) Network Administration
  • (Desirable) Database architecture and administration
  • (Desirable) Application Architecture
  • (Desirable) Data architecture and design
  • (Desirable) Performance tuning and benchmarking
  • (Desirable) Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl
  • (Desirable) If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform)
  • Excellent communication skills, both written and verbal
  • Genuine desire to help people
  • Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
  • Ability to think on your feet, remain calm under pressure and solve problems in real-time
  • Desire and ability to rapidly learn a wide variety of new technical skills
  • Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
What the job involves
  • MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems
  • Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure
  • This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems)
  • Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB
  • We are looking to speak to candidates who are interested in working out of our Dublin office under our in-office working model Monday to Friday for the first 3-6 months depending on ramping speed
  • Once considered ramped, they will transition to a permanent (Tuesday to Saturday) 9am-6pm work week (with 3 in-office days) to provide weekend coverage alongside other peers
  • Saturdays and Sundays are considered fully online workdays and not an on-call shift
  • Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one's normal work days or work hours (i.e. regional offsites, regional holidays, etc)
  • These are typically announced weeks in advance with a sign-up system that considers equitability
  • You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between
  • You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be
  • You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf
  • And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics