B-Level Technician

Field Technician Associate

Position: Full Time, Hourly
Job Title: Field Tech Associate
Reports to: Field Installation Supervisor
Supervises: N/A
Location: Cleveland, OH
Hourly Rate: $20-$24/hour, with the potential for a higher rate where applicable based on prevailing wage requirements

About DigitalC:
DigitalC is a nonprofit technology social enterprise headquartered in Cleveland that has built and now operates America's fastest-growing community-based broadband network. Our purpose is simple: we connect people. We deliver high-speed home internet and digital skills training at citywide scale in neighborhoods long underserved by traditional providers-proving that a nonprofit model can outperform legacy telecom approaches. In only 18 months, we completed the buildout of a citywide network and connected thousands of households, establishing what is now recognized nationally as The Cleveland Model.

Our mission is to bridge the digital divide-for good-by pairing world-class infrastructure with the systems and support residents need to fully participate in the digital age. We treat broadband access as the foundation for opportunity, stability, and growth. Our vision is to change the world, one connection at a time.

Job Overview:
We are seeking a dedicated Field Tech Associate who will play a critical role in ensuring the installation and maintenance of our internet services. This position is ideal for someone who can work independently, is self-motivated, and can handle all aspects of the job from start to finish. No prior industry experience is required, but candidates with relevant installation experience or certifications will be prioritized.

Responsibilities:

• Install, maintain, and upgrade wireless internet equipment and services for residential and commercial customers.
• Perform solo installations for residential customers and Multi-Dwelling Units (MDUs).
• Route cables and wiring on the exterior of buildings while maintaining a neat and discreet appearance to ensure minimal visual impact.
• Operate a variety of power and hand tools safely and efficiently for installation and maintenance tasks.
• Diagnose and resolve networking issues to ensure a reliable internet connection for customers.
• Provide excellent customer service by addressing customer inquiries, explaining services, and ensuring customer satisfaction.
• Maintain accurate records of installations, repairs, and service requests.
• Adhere to safety protocols and guidelines to ensure a safe working environment.
• Ensure that installations meet DigitalC standards for quality and performance.
• Collaborate with two-person teams as needed to support larger installations and meet business demands.

Qualifications/Skills:

• High school diploma or equivalent. A relevant technical or vocational certification is a plus.
• No prior industry experience is required, but candidates with experience in installation, cabling, or networking will be given strong consideration.
• Basic understanding of networking concepts and troubleshooting is a plus.
• Excellent communication and customer service skills.
• Ability to work independently and manage all aspects of the job.
• Strong problem-solving and time management skills.
• Physical fitness and the ability to work at heights and in various weather conditions.
• Must be comfortable using ladders up to 30 feet for individual installations.
• Must be comfortable using ladders up to 40 feet for two man team installations.
• Valid driver's license and reliable transportation.

Benefits:

We offer a comprehensive benefits package to support your health, financial security, and time away from work.

• Health Insurance: Medical coverage for all full-time employees, with dental and vision coverage fully paid for employees and their dependents.
• Disability & Life Insurance: Employer paid short and long term disability, life insurance, and AD&D coverage.
• Retirement: 401(k) plan with a competitive company match.
• Paid Time Off: Generous paid time off, including vacation and paid holidays.

DigitalC is an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

I understand that DigitalC is an at-will employer and neither the completion of this application nor any other part of my consideration for employment establishes any obligation for DigitalC to hire me. If I am hired, I understand that either DigitalC or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of DigitalC has the authority to make any assurance to the contrary.

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