Business Analyst - BMC Helix

Business Analyst - BMC Helix
Initial 9-month Contract Role
450 - 650, Inside IR35
Remote with infrequent travel to London

Seeking a Business Analyst with strong ITSM experience to support service modelling and Business Services implementation. The role focuses on mapping services to underlying applications and infrastructure within a complex enterprise environment.

Responsibilities:

• Gather and document both functional and non-functional requirements
• Facilitate workshops with business and technical stakeholders
• Coordinate stakeholder reviews and manage sign-off processes
• Support the creation of detailed requirements documentation
• Develop and maintain federated runbooks outlining ways of working between Application Engineering and Infrastructure & Operations
• Capture business requirements for reporting and insight generation
• Work with structured data sets, including building and managing load sheets

Requirements:

• Proven experience working as a Business Analyst within a large enterprise environment
• Experience with BMC Helix / Remedy (highly desirable)
• Strong experience in data modelling and requirements gathering
• Comfortable engaging with senior-level stakeholders to drive alignment and obtain sign-off on business service data models

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.