Business Analyst Surge Team - (x3 positions)

Location: Midlands - 5 days per week on-site Contract: Initial 6 months (with potential extension)

Overview

Hays is partnering with a local council to recruit three Support Business Analysts to join a dedicated Surge Team established as part of a major finance transformation programme.

The Surge Team's mission is to stabilise, enhance, and accelerate performance across cashflow-critical and customer-facing transactional processes during a period of high organisational change.These roles will focus on supporting access control, call and request workflows, and role management activities within a fast-paced Oracle Fusion environment.Key Responsibilities

As a Support BA Analyst, you will:

• Support the Access Control, Calls & Requests, and Role Management workstreams.
• Analyse issues and process bottlenecks and provide actionable recommendations to improve transactional service levels.
• Capture business requirements, define user stories, and translate needs for technical teams.
• Work closely with Finance, IT, HR, and Operational teams to ensure consistency and accuracy of Oracle Fusion processes.
• Produce documentation including process maps, root-cause analysis, and benefits tracking.
• Support the wider Surge Team in stabilising high-volume financial processes impacted by transformational change.
• Provide hands-on support to end users to resolve issues and improve adoption of new ways of working.

Essential Experience & Skills

• Oracle Fusion experience is essential - particularly across security, roles, and core transactional processes.
• Strong background in Business Analysis within complex operational or financial environments.
• Experience with access control, ticketing/call-management, or role-based process design.
• Ability to work in a fast-moving transformation setting with multiple stakeholders.
• Strong documentation skills including AS-IS / TO-BE process design.
• Excellent communication and problem-solving skills.

What We're Looking ForThese roles are well-suited for Business Analysts with hands-on experience in support environments, ideally within public sector or large transformation programmes. Candidates who thrive in structured but high-pressure settings-particularly where Oracle Fusion is central-will excel here.

Interested?

If you have the relevant Business Analysts expertise and project experience, we would love to hear from you. Please apply with your up-to-date CV to be considered for this opportunity.

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