Business Analyst (Telephony) - £350-400 (Inside IR35) - London (Hybrid

Business Analyst - Telephony
Role: Contract (Inside IR35)
Rate: £350 - 400 per day
Location: London (Hybrid - occasional onsite presence in Waterloo/Victoria)
Duration: 6 months
Start date: Immediate

Exalto Consulting is supporting a time-critical programme where maintaining operational continuity from Day-1 is essential.

We're looking for a Business Analyst with strong telephony experience to take ownership of analysing a complex telephony estate and ensuring services remain stable, functional, and low-risk through transition.

The role

This is not a typical BA role focused on future design or transformation.

Instead, you'll focus on: 

• Understanding how telephony works today
• Identifying risks, dependencies, and constraints
• Defining clear, practical requirements to protect Day-1 operations

You'll work closely with technical teams and stakeholders to ensure that nothing critical is missed and that telephony services continue to function seamlessly.

What you'll be doing

• Analysing telephony systems, suppliers, and configurations across organisations
• Building a clear view of critical services and dependencies
• Defining Day-1-ready requirements for any required changes
• Identifying and managing risks, assumptions, and constraints
• Supporting planning and sequencing of telephony changes
• Producing clear, structured outputs that delivery teams can act on

What we're looking for

• Experience as a Business Analyst working on telephony or infrastructure projects
• Strong ability to break down complex technical environments
• Experience producing clear, delivery-ready requirements
• Comfortable working with technical teams and stakeholders
• A practical, grounded approach focused on getting things done

Desirable

• Experience with enterprise telephony platforms (VoIP, PBX, contact centres)
• Experience in complex or multi-organisation programmes
• Exposure to Day-1 readiness or transition planning

Why this role is different

Telephony is a critical service that cannot fail.

This role sits at the heart of that challenge - ensuring that from Day-1, communication works exactly as it should.

You'll be trusted to provide clear thinking, structured analysis, and practical outputs that directly protect business operations.