Call Center

Overview:

We are seeking a Customer Experience Specialist to deliver exceptional service to our residential and commercial customers. This role is the first point of contact for our customers and plays a key role in scheduling, communication, and overall customer satisfaction.

The ideal candidate is friendly, detail-oriented, and thrives in a fast-paced home services environment.

What We Offer:

Competitive salary based on experience

Year-round work

Full benefits package including health, vision, dental

401(k) matching

Paid time off and holidays

Supportive work environment

$18.00-$20.00 per hour

What You'll Do:

Answer inbound/outbound calls, texts, and emails from customers

Schedule HVAC service, maintenance, and installation appointments

Coordinate scheduling details with technicians and dispatch

Provide accurate information regarding services, pricing, and availability

Handle customer questions and concerns with professionalism

Conduct post-service follow-ups to ensure customer satisfaction

Maintain accurate records in CRM and scheduling systems

Process payments and invoices as needed

Focus on customer lifecycle and experience

Apply strong sales acumen to convert inbound leads and drive outbound sales calls

Achieve established monthly sales targets

What you'll Bring:

Customer service or call center experience preferred

HVAC or home services experience is a plus (training provided)

Proven Inbound and outbound Sales Skills

Strong communication and multitasking skills

Comfortable with phones, computers, and scheduling software

Reliable, punctual, and customer-focused

Working at John C. Cassidy Air Conditioning & Plumbing:

Since 1960, John C. Cassidy Air Conditioning & Plumbing has prided itself on being the go-to company for all residential and commercial air conditioning and plumbing services. Commitment to maintaining the highest level of customer service and creating an enjoyable work environment for his employees led the company to become part of a remarkable metropolitan expansion and the largest independent family-owned air conditioning contractor in South Florida.

Know the company's drug-free workplace policy.

We trust that this information will assist you in making an informed decision as you consider your next employer:

John C. Cassidy Air Conditioning & Plumbing provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Our company takes pride in being a trusted provider of residential and commercial air conditioning and plumbing services. A strong commitment to exceptional customer service and fostering a positive, supportive work environment has contributed to steady growth and expansion throughout the metropolitan area. Today, the organization is recognized as a leading air conditioning contractor in South Florida.

We maintain a drug-free workplace and are committed to ensuring a safe, healthy, and productive environment for all employees and customers.

We hope this information helps you make an informed decision as you consider your next employer.

The company is committed to inclusive hiring practices. As an equal opportunity employer, we consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

What you'll Bring:

Customer service or call center experience preferred

HVAC or home services experience is a plus (training provided)

Proven Inbound and outbound Sales Skills

Strong communication and multitasking skills

Comfortable with phones, computers, and scheduling software

Reliable, punctual, and customer-focused

Compensation details: 18-20 Hourly Wage

PI6779dd4be07c-1026